The
ARLA Code of Practice 4mb
This Code
of Practice is not intended to be a step-by-step guide to the letting and
management of a property but purely to set down what good practice should be in
some of the key areas. Specific processes, procedures, obligations or
responsibilities may vary depending on individual Terms of Business and the
relevant Tenancy Agreement
Where a
formal written complaint is made against a Member Firm, any such complaint will
be considered against the guidance contained within this Code of Practice
combined with the Association’s byelaws, plus any relevant statutory approved
codes, applicable legislation and taking account of lawful obligations and/or
responsibilities set out in the pertinent Terms of Business or the Tenancy
Agreement. A Member Firm following these practices, complying with the byelaws,
the law and fulfilling contractual obligations etc is therefore unlikely to be
found to have acted without reasonable competence. Although it is for each
practitioner to decide on the appropriate procedure to be followed in any
particular circumstance. Where a Member Firm has not complied with this Code of
Practice or statutory or contractual obligations mentioned above, it would be
expected to justify such departures in the light of any complaint.
Aims of this Code of Practice:
- To
help to ensure that clients, customers and staff of members are aware of
the expectations of standards of service that ARLA members strive to
provide.
- To help to maintain and enhance the reputation, standing and good name of ARLA
and its membership by protecting the public against fraud, misrepresentation and
malpractice in the lettings industry.
- To help to ensure that there is a positive differentiation between ARLA
members’ service standards and other letting agents.
The
ARLA Code of Practice 4mb
