ARLA Code of Practice
This Code of Practice is not intended to be a step-by-step guide to the letting and management of a property but purely to set down what good practice should be in some of the key areas. Specific processes, procedures, obligations or responsibilities may vary depending on individual Terms of Business and the relevant Tenancy Agreement.
Where a formal written complaint is made against a Member Firm, any such complaint will be considered against the guidance contained within this Code of Practice combined with the Association's byelaws, plus any relevant statutory approved codes, applicable legislation and taking account of lawful obligations and/or responsibilities set out in the pertinent Terms of Business or the Tenancy Agreement. A Member Firm following these practices, complying with the byelaws, the law and fulfilling contractual obligations etc is therefore unlikely to be found to have acted without reasonable competence. Although it is for each practitioner to decide on the appropriate procedure to be followed in any particular circumstance. Where a Member Firm has not complied with this Code of Practice or statutory or contractual obligations mentioned above, it would be expected to justify such departures in the light of any complaint.
Aims of this Code of Practice:
- To help to ensure that clients, customers and staff of members are aware of the expectations of standards of service that ARLA members strive to provide.
- To help to maintain and enhance the reputation, standing and good name of ARLA and its membership by protecting the public against fraud, misrepresentation and malpractice in the lettings industry.
- To help to ensure that there is a positive differentiation between ARLA members' service standards and other letting agents.
The ARLA Code of Practice 300kb
The TPOS Code of Practice for Letting Agents 1mb
