Rent Smart Wales

All letting agents in Wales (and the wider UK who let or manage rental properties in Wales) must be suitably trained and licensed to carry out letting or property management activities.

The law means that since 23 November 2016 landlords in Wales – and those in the rest of the UK who own properties in Wales - need to register themselves and their properties with Rent Smart Wales, as well as being suitably trained and licensed to carry out letting or property management activities. If landlords do not wish to get trained, they need to arrange for a trained and licensed letting agent to manage their properties on their behalf.

In addition, all lettings agents in Wales need to be licensed. This means everyone involved in letting agency work needs to undertake approved training, and companies need to have Client Money Protection (CMP), Professional Indemnity Insurance, belong to a redress scheme and must provide all of their landlord and property details.

If letting agents and landlords are not registered or licensed they could face:

  • Criminal Prosecution and Fines
  • Fixed Term Penalty Notices
  • Rent Repayment Orders
  • Rent Stopping Orders
  • Inability to issue a valid Section 21 notice to regain possession

Code of Practice


for Landlords and Agents licensed under Part 1 of the Housing (Wales) Act 2014


Licensing Fee Change

David Cox

David Cox, ARLA Propertymark Chief Executive comments on the new fee structure:

 “When Rent Smart Wales first announced the £3728 fee for all agents, we branded this unfair as it didn’t take into account the size of the letting agent business, meaning both the smallest and largest agents would be charged the same amount in fees.

“Following our continued lobbying, today Rent Smart Wales has announced a new fee structure that will take effect from the 25th April 2016. The new fee is now graduated and will take into account the size of the business and importantly, offer a discount to members. This is great news and offers agents a much fairer fee structure which also demonstrates the benefit of professional membership.”

22 March 2016

The introduction of Rent Smart Wales led to continued concerns over the licensing fee. Under the Freedom of Information Act we requested and received an explanation of how the Licensing Authority arrived at the initial £3,728 licensing fee.

Read our request | Read the response

View licensing fee structure

effective from 25 April 2016

Propertymark Qualifications

Have You Met The Training Requirements?

Propertymark Qualifications' residential letting and property management qualifications are an approved accreditation for Rent Smart Wales licensing. However you will also need to complete Part 1 of the Housing (Wales) Act 2014: An Overview, a free online top-up module. More info...

Flow Chart

If you do not hold a Propertymark Qualification there are other ways to meet the scheme's requirements depending on the training you've already completed. We have put together a flow chart to help you understand these options and find the best path for you.


Fact Sheet Icon


Our member exclusive fact sheet outlines the latest advice on Rent Smart Wales.