Wednesday, July 25, 2012
CLG Committee Inquiry - Housing Ombudsman Service
The Communities and Local Government Committee has announced
that it intends to take oral evidence on the Housing
Ombudsman Service. The Committee is also inviting
submissions from interested parties on the following matters:
- The function, purpose and remit of the Housing Ombudsman
Service
- The volume and nature of complaints made to the Ombudsman and
expected trends
- The arrangements for handling complaints
- The adequacy of arrangements
- The impact of the extension of jurisdiction to include
complaints from tenants of Local Housing Authorities in 2013
- The impact of the Ombudsman's work on social landlords,
particularly whether it leads to better administration and improved
quality of service