Latest News

MPs recognise our call for more enforcement

19 April 2018

On 19 April 2018, the influential Housing, Communities and Local Government Committee, made up of MPs in Westminster, released its second report following the evidence sessions as part of its inquiry into the Private Rented Sector and Draft Tenant Fees Bill. Read More...

Propertymark urges Government to streamline redress with ombudsman portal

13 April 2018

ARLA Propertymark and NAEA Propertymark have submitted a joint response to the Government’s consultation on Strengthening consumer redress in the housing market by calling for an ombudsman portal for housing related complaints with one ombudsman for private housing and another for social housing. Read More...

Banks in Scotland told to offer dedicated client banking

12 April 2018

The Scottish Code of Practice, which was introduced on 1 April 2018 made it mandatory that all lettings agents have a separate and dedicated client account. Read More...


DWP issue revised Universal Credit guidance to landlords

Monday 14 August 2017

The Department for Work and Pensions (DWP) have revised the Universal Credit and rented housing guide for landlords.

The guidance now includes topics that landlords regularly ask DWP about, such as information to support landlords in applying for a ‘Managed Payment to Landlord’, part of the ‘Alternative Payment Arrangement’ suite of products. It also provides more information on how Universal Credit full service ‘Managed Payments’ are paid.

Read the guidance in full 

ARLA Propertymark attends regular meetings with DWP as part of the Private Landlord Group, which provides an opportunity to raise issues that letting agents are having with Universal Credit.    

As the private rented sector is left to house the nation, an increasing number of tenants now rely on housing benefit to pay their rent. However, problems in how Universal Credit is being delivered is creating rent arrears and forcing landlords to evict tenants as their only option.

In particular the impact of waiting periods and other delays causing rent arrears are having an impact on landlord’s attitudes to low income households. We know of one landlord who has 49 tenants on Universal Credit, all with rent arrears - 20 of these were on the Alternative Payment Arrangement, whereas 29 were not. The landlord was owed a total of £22,000.

In February 2017, 34 per cent of ARLA Propertymark letting agents who we surveyed told us that they had seen a reduction in landlords renting to Universal Credit claimants compared to 21 per cent who said they had not.

Furthermore, from the same survey, 45 per cent of ARLA Propertymark letting agents said that offering tenants who are in receipt of Universal Credit the option of direct payment of their housing costs to their landlord would help. Whereas only 22 per cent said it would not help. 

In January, the Scottish Government announced that people in receipt of Universal Credit will have the choice of making the housing element directly payable to their landlord. 

Member benefit
ARLA Propertymark has produced a Fact Sheet to help our members understand what they need to do in relation to Universal Credit. This unique benefit is only available to members of ARLA Propertymark and you'll need to be logged into the members area to download it.