Latest News

Tenant Fees Bill reaches the House of Lords

17 September 2018

The controversial Bill that will ban most charges set by landlords and letting agents to tenants in England has started its journey through the upper chamber. Read More...

Section 21: Changes in England from October

17 September 2018

The Deregulation Act 2015 made changes to prevent ‘retaliatory evictions’ and all new tenancies starting on or after 1 October 2015 had to adhere to new guidelines as to when and how a landlord can serve a Section 21 notice. Read More...

Time is running out to register in Scotland

17 September 2018

By 1 October, Scottish letting agents must ensure that they have joined the Register of Letting Agents, or they’ll be breaking the law. Read More...

Countrywide champions Propertymark Qualifications

Friday 22 June 2018

Countrywide plc, the largest residential estate agency and lettings network in the country, has announced the introduction of the Propertymark Qualifications' Level 2 Award throughout its branch network.

All customer facing lettings colleagues who joined the business on or after 1 June 2018 will be enrolled in the Level 2 Residential Lettings training programme.

John Hards, Group Lettings Director commented:

“This is a great opportunity for our colleagues across the group to achieve a recognised qualification which will benefit both our customers and their own career development.  Providing them with the knowledge and confidence to fulfill their role is essential, particularly in this highly regulated industry. We have always enjoyed a very close relationship with ARLA, and this further supports our commitment to the impending industry regulations which are of vital importance to the industry.”

While new staff will be expected to complete the qualification within 12 months of joining, the qualification is also open to Countrywide’s existing staff; offering a great opportunity for professional self-development.

Countrywide have been working with AgencyPro and Propertymark Qualifications to develop an extensive training course for the Level 2 qualification covering vital topics and providing essential lettings knowledge to anyone working within the industry. The qualification covers; Introduction to lettings practice and property management, General Law, Health, Safety and Security and Customer Service. The material is available for download so the qualification can be completed at the candidates’ own pace whilst being supported by their managers.

Mark Summers, Head of Operations at AgencyPro, who worked to develop the training course, comments:

“I am delighted to see the first of our new starters gain this qualification. At Countrywide the training and development of our staff is a priority. It is crucial for our colleagues to achieve an industry recognised qualification so they are able to offer the best possible customer service while showing that they have a thorough understanding of industry regulations and compliance.”