Latest News

Client Accounting and the Annual Accountant Report – There Is Another Way

18 February 2019

So, you’ve refined your business idea, come up with a business plan, and your lettings agency is now in full swing. However, what you never anticipate in those daydream days of business building, is the amount of administration you will need to complete. Read More...

Tenant Fees Act passes in to law

12 February 2019

Following a long and enduring process, legislation banning most tenant fees in England received Royal Assent today. Read More...

Have you provided your tenants and landlords a copy of the Letting Agent Code of Practice?

12 February 2019

If you're an agent operating in Scotland and the answer is no, then you'd better be prepared for a First Tier Tribunal decision against you as illustrated by a recent case highlighted below. Read More...

 

TPO warns agents over email scam

Monday 25 September 2017

The Property Ombudsman (TPO) has issued a warning to all agents to act with caution as fraudulent ‘buyers’ target agents with the latest computer virus scam.

TPO has been alerted to a case by a member agent who received emails from a potential buyer in China. The individual emailed the branch several times expressing a keen interest to make a full asking price offer on a property.

The agent, suspicious of the buyer’s eagerness to act quickly without having viewed the property, asked the individual to send over all personal details including identification documents. When the email came through, the attachments were difficult to open. The agent passed the email to his IT department who confirmed that it contained a series of potentially destructive computer viruses.

It is not known what impact the viruses could have had on the agent’s IT system if it had not been identified, but fortunately in this case the scam was spotted and no company or customer details were compromised.

How to protect against fraud

  • remain vigilant and always be wary of emails that seem too good to be true
  • check the senders email address, this can often offer clues as to whether they are legitimate or not
  • do not open email attachments from unknown sources
  • be cautious of embedded email links; hover your mouse over the link to see if you're actually being directed to a different site

If you have received any suspicious emails, they should be reported to Action Fraud immediately by visiting www.actionfraud.police.uk/report_fraud or by calling 0300 123 2040.

Scam and rogue trader complaints should be reported to Trading Standards via Citizens Advice Consumer Service on 0345 4040 506.