The Association of Residential Letting Agents has designed a
range of training opportunities for those working in Residential
Letting and Property Management and which are also linked to
support the syllabus for the TECHNICAL AWARD IN RESIDENTIAL LETTING
AND PROPERTY MANAGEMENT.
The ARLA Letting and Property Management
From a beginner's course at Part A, the five courses will take
the practitioner through all aspects of letting and property
management. Attendance on courses A - Cwill be sufficient for
negotiators, whilst courses D and E are aimed at a more senior
level and will require a significantly higher level of background
knowledge and practical experience and delegates should also have
attended, or be comfortable with the topics covered in the Part A -
Before booking on to any of these courses please read through
the course programmes carefully. The allocated level of the
course assumes that delegates will have adequate knowledge gleaned
from experience or attendance on previous courses to follow the
content and so the courses will be pitched at the relevant
This course is aimed at those with little or no experience of
the property industry.
This course will revise tenants' rights, safety and
discrimination covered in Part A and build on it by introducing the
main types of tenancy, landlord's repairing and notification
This course revises previous topics and introduces the remaining
items necessary for an individual to work on a day-today basis with
This course takes the basic ideas introduced in previous courses
to a higher level and introduces more complex topics.
This course revises previous topics but takes them to the
highest level. It is aimed at those supervising more junior
staff and will cover specialist topics and problem solving
A one day course that focuses on everyday basic letting
knowledge based on questions frequently asked of the ARLA
Regulation Team and the Letting Hotline.
A highly participative course designed to help those in a
customer facing letting role to become more effective in achieving
the result that they desire and winning profitable business.
This course concerns itself with claims against the tenants
deposit - deciding whether it is damage or wear and tear, the
remedies available in the event of damage or breach, the tools that
the agent needs to use to arrive at this decision, how to avoid
going to adjudication but if it is the case how to avoid going to
adjudication but if it is the case how to present the evidence to
achieve the best outcome for the parties.
This course is a brainstorming, trouble shooting session, which
examines th worst situations, dissects them and transforms them
into manageable pieces giving practical advice and examples.
This one day course aims to increase delegates' knowledge of the
definitions and contents contained in the Tenancy Agreement and
Terms of Business, including the effect of new legislation and case
law. This workshop encourages delegate participation through
practical exercises in drafting clauses.
A course to help delegates understand best practice when dealing
with client money and also assist in ensuring compliance with the
accounting procedues of the professional bodies. It will also
provide practical guidance on the Finance Act 1995 relating to non
Two days of training designed to support self study for the
Technical Award in Residential Letting, day 1 will cover units 1
and 2 and day two will cover units 3 and 4.
This training is designed to support and underpin your self
study not replace it.
Here is a three day management course designed specifically for
actual and prospective Line Managers and Supervisors in Lettings
and Residential Sales. The Leadership and Management Standard
has been recognised as a Developmental Award by the Institute of
Leadership and Management.
A one day interactive course that focuses on new legislation,
codes of practice and court rulings as well as exploring the more
complex areas of letting and the letting business.
Book 3 or more arla/naea/icba/nava courses at
the same time and receive 10% discount.