Business Skills Courses

Build your skills and confidence with us

Whether you want to be a more effective leader, develop your management potential, or be better at handling those difficult situations, then consider one of our Essential Business Skills Courses. As well as our classroom based learning we now have a number of online courses that you can complete in your own time. These courses ensure that induction and refresher training can be delivered consistently and are suitable for Members, Non Members and employees across your business.  

Book three or more courses and receive a 10% discount!

Master the common communication barriers found in estate agency to develop lasting relationships with your clients.

CPD: 7 Hours
Level: Foundation

face to face Course

The Leadership and Management Standard has been written by the industry for the industry.

CPD: 21 Hours
Level: Intermediate

face to face Course

This is a follow up course building on the skills taught in The Leadership and Management Standard.

CPD: 7 Hours
Level: Advanced

face to face Course

Understand the skills and knowledge required to harness the lucrative property investor market

CPD: 7 Hours
Level: Advanced

face to face Course

Online Courses

Compliance

This course will educate you about fraud and how to spot others who may be committing an offence.

CPD: 45 minutes 
Level: Foundation

Online Course

The perfect data protection overview to ensure that you are up to date with the Act.

CPD: 30 Minutes 
Level: Foundation

Online Course

This interactive and motivating eLearning experience is set inside a virtual organisation, Antilion Tech Ltd.

CPD: 30 Minutes
Level: Foundation

Online Course

Get an overview of this complex topic and to help you keep confidential business information safe.

CPD: 30 Minutes 
Level: Foundation

Online Course

This course provides you with information on the control of Legionella Bacteria and Legionnaires Disease.

CPD: 45 Minutes
Level:
Foundation

Online Course

HR

This course provides a general Health and Safety induction or refresher for you and your employees.

CPD: 1 Hour 
Level: Foundation

Online Course

Using real life industry examples, learn about the principles of good practice and personal safety awareness.

CPD: 30 Minutes 
Level: Foundation

Online Course

This course equips you to take disciplinary action where required to achieve and maintain acceptable standards.

CPD: 1 Hour 
Level: Foundation

Online Course

Learn the proven processes which allow grievances to be resolved quickly, fairly and consistently.

CPD: 1 Hour 
Level: Foundation

Online Course

Learn a framework to resolve sickness absence issues in a quick, fair and consistent manner.

CPD: 1 Hour 
Level: Foundation

Online Course

This course equips managers so you can resolve conflicts within your team.

CPD: 40 Minutes
Level:
Foundation

Online Course

This course will show you your responsibilities when it comes to creating a respectful and inclusive workplace.

CPD: 50 Minutes 
Level: Foundation

Online Course

This course helps managers understand the current UK legislation and suggests how you can nurture a fair place to work.

CPD: 45 Minutes 
Level: Foundation

Online Course

Management

Learn how to contribute to a customer service culture through effective communication and taking responsibility for meeting customer needs.

CPD: 1 Hour 
Level: Foundation

Online Course

Learn the techniques that contribute to an efficient recruitment process, including conducting fair and effective interviews.

CPD: 45 Minutes 
Level: Foundation

Online Course

This course shows managers how to inspire employees to reach their potential.

CPD: 45 Minutes
Level: Foundation

Online Course

This course equips managers to set their teams objectives which align with an organisation’s strategy.

CPD: 45 Minutes 
Level: Foundation

Online Course

Learn a framework for you to support employees and resolve performance issues swiftly, fairly and consistently.

CPD: 1 Hour
Level:
Foundation

Online Course

An introduction to performance management and the key skills managers can use to improve employee performance.

CPD: 45 Minutes 
Level: Foundation

Online Course

Understand the four stages of a record’s lifecycle, as well as the regulatory requirements placed on them.

CPD: 25 Minutes 
Level: Foundation

Online Course

Learn about the five most important drivers of customer satisfaction.

CPD: 35 Minutes 
Level: Foundation

Online Course

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Why train with us?

• 97% training satisfaction
• Training undertaken by industry experts
• Course content rated as excellent
• Training objectives rates as exceptional
• Progression available via foundation, intermediate and advanced courses
• Courses that support Propertymark qualifications
• Training adds value to staff and your firm

Other courses

Check Out Our Other Courses

We also run a series of short and specialist courses that covering topics in the following disclipines:

Download Courses Brochure

Contact Courses

To speak to a member of our Courses team please call 01926 417 787 or email us.