Dealing with Difficult People

When you deliver a world-class customer experience everyone wins: the customer, the company and you. In this session we will explore how to exceed your customer’s expectations time and time again aligned with your own company’s core values and service standards in order to prevent them from being difficult in the first place.

However, no matter where you work or what you do, you are bound to run into colourful characters and therefore learning how best to deal with them is critical to your success (and sanity!) in the workplace.

This interactive course will provide you with the skills, knowledge and confidence and you will leave equipped with some strategies and perfect phrases to enable you to handle conflict, confrontations and challenging behaviours.


Dealing with Difficult People

  • Leeds xact venue TBC - Tuesday 9th May 2017 09:15 - 16:30
    Spaces available
    Member Price: £175.00 (+VAT)
    Non-member price: £240.00 (+VAT)
  • London exact venue TBC - Wednesday 11th October 2017 09:15 - 16:30
    Spaces available
    Member Price: £175.00 (+VAT)
    Non-member price: £240.00 (+VAT)

Waiting list

If the date you would like is fully booked and you would like to be placed onto the waiting list, please email with your name, contact details and how many places you would like; if a place becomes available we will then contact you. Alternatively if we have sufficient interest we will try and arrange an additional date for the course to run. 

In-house training

This course is also available in-house. For more information on this please contact the Courses department on 01926 417 787 or email

Alternative dates or locations

To register your interest in alternative dates and locations for this course please email


Level: Foundation
CPD: 7 hours

face to face

Face to Face

Meet Your Trainer

Gayle Partridge, Course Trainer

Gayle Partridge

Gayle is an award-winning trainer and qualified teaching professional with an enviable reputation having worked with and for a number of the top UK agents.

As a former top British tennis player and elite performance coach Gayle knows what it means to be the best and now brings her sporting pedigree into the business arena.

Having a delivery that is bold, punchy and outcome focused Gayle will focus on the 5P’s by challenging you and making you accountable for providing creative solutions to encourage results through your people, your processes and your proposition and she will help you to build a plan to maximize your profits.

Related Course

World Class Customer Service

CPD: 7 hours
Level: Intermediate

Members: £175+VAT
Non-members: £240+VAT

More info