Disputes and Damages the TDS Way

In association with Tenancy Deposit Scheme (TDS).

Understanding tenancy deposit legislation is crucial to the successful running of a letting agency. This course provides attendees with vital knowledge about the legislation itself, how to ensure a business remains compliant and the entire deposit protection process.

Delivered by the Tenancy Deposit Scheme (TDS), this session will cover common tenancy deposit challenges experienced by agents and provide the vital knowledge needed to overcome them. The course will include training on how to build an effective inventory and assess fair wear and tear. It will also provide an in-depth understanding of the adjudication process.


All property professionals who deal with tenancy deposit protection.


  • Understanding the deposit legislation
  • Receipt, protection and the Prescribed Information
  • Deposit deductions and the tenancy agreement
  • Assessing fair wear and tear and the quantum of damage
  • Deposit dispute mechanisms
  • Inventories, check-outs and evidence
  • Non-contactable parties
  • The role of the agent and fees
  • Review of key adjudication decisions  


Disputes and Damages the TDS Way - New

  • Park Plaza Westminster Bridge Hotel, SE1 7UT - Wednesday 18th July 2018 09:15 - 16:30
    Only 2 spaces available
    Member Price: £175.00 (+VAT)
    Non-member price: £249.00 (+VAT)
  • Sheffield - Exact Location TBC - Thursday 20th September 2018 09:15 - 16:30
    Spaces available
    Member Price: £175.00 (+VAT)
    Non-member price: £249.00 (+VAT)
  • Birmingham - Venue TBC - Thursday 8th November 2018 09:15 - 16:30
    Spaces available
    Member Price: £175.00 (+VAT)
    Non-member price: £249.00 (+VAT)
  • London - Exact Location TBC - Wednesday 5th December 2018 09:15 - 16:30
    Spaces available
    Member Price: £175.00 (+VAT)
    Non-member price: £249.00 (+VAT)

What do the delegates think?

"Very useful content. The trainer was happy to answer any questions at any stage."

Louise Hill

Waiting list

If the date you would like is fully booked and you would like to be placed onto the waiting list, please email courses@propertymark.co.uk with your name, contact details and how many places you would like; if a place becomes available we will then contact you. Alternatively if we have sufficient interest we will try and arrange an additional date for the course to run. 

In-house training

This course is also available in-house. For more information on this please contact the Courses department on 01926 417 787 or email courses@propertymark.co.uk

Alternative dates or locations

To register your interest in alternative dates and locations for this course please email courses@propertymark.co.uk.


Level: Intermediate 
CPD: 7 hours

face to face

Face to Face

Meet Your Trainer

Sandy Bastin

Sandy Bastin

Sandy is the Assistant Director of Dispute Resolution at TDS and responsible for recruiting, training and mentoring our Adjudicators. Sandy writes complex reports, responds to complaints about our decisions, and represent TDS in court action. She is often present at events and conferences. Prior to joining TDS she practiced Law in the City of London for many years, specialising in real estate.  

Related Courses

Ending Residential Tenancies

CPD: 7 hours
Level: Intermediate

Members: £175+VAT
Non-members: £240+VAT

More info