Preparing for Management (Lettings)

A good negotiator/employee does not necessarily make a good manager.  This course will provide an overview of the keys skills necessary to successfully take the step from negotiator to manager, assuming responsibility for staff and the office/ department.  To help delegates identify areas of development and preparation required to fulfil this new role.


Preparing for Management Lettings

  • London Exact Venue TBC - Thursday 23rd November 2017 09:15 - 16:30
    Only 4 spaces available
    Member Price: £175.00 (+VAT)
    Non-member price: £240.00 (+VAT)


Suitable for recently appointed department or branch managers or for negotiators preparing for appointment into a department or branch management role.  


  • To recognise the skills required to be an excellent negotiator/employee
  • To reflect upon the different skills required to perform the role of manager
  • To consider the differences between the two roles
  • To recognise and effective use a variety of methods of communication
  • To consider the range of regular meetings opportunities
  • To develop the skills needed to make meetings effective and productive
  • To understand and perfect the 5 steps of efficient delegation
  • To learn what motivates people and how to employ motivational techniques
  • To consider the different motivating factors in a range of different employees
  • Planning
  • Goal Setting
  • Time management
  • To develop and use key performance indicators to monitor performance
  • To learn to prepare an effective staff review / appraisal programme


Session 1

  • The Role of the Manager
  • Effective Communication
  • Effective Meetings

Session 2

  • Delegation
  • Motivation

Session 3

  • Planning and Time Management
  • Goal Setting

Session 4

  • Staff Reviews and Appraisals

Waiting list

If the date you would like is fully booked and you would like to be placed onto the waiting list, please email with your name, contact details and how many places you would like; if a place becomes available we will then contact you. Alternatively if we have sufficient interest we will try and arrange an additional date for the course to run. 

In-house training

This course is also available in-house. For more information on this please contact the Courses department on 01926 417 787 or email

Alternative dates or locations

To register your interest in alternative dates and locations for this course please email


Level: Intermediate 
CPD: 7 hours

face to face

Face to Face

Meet Your Trainers

Dean Ayling, ARLA Trainer

Dean Ayling

Dean has been involved in the Sales and Lettings business since 1981 and has been running his own successful agency in North West London since 1989.

Dean has served as an ARLA Regional Representative as well as sitting on ARLA's National / Divisional Council and Examination Boards.

Dean continues to run his agency as well as providing training and consultancy services specialising in the area of Residential Letting and Property Management.

Related Courses

The Leadership and Management Standard

CPD: 21 hours
Level: Intermediate

Members: £500+VAT
Non-members: £700+VAT

More info