ARLA Regional Meeting - Region 25

Tuesday 8th October 2019


Cedar Court Hotel,
Park Parade,
North Yorkshire,

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Main Programme

12:00 - 12:30 Lunch & Networking


12:30 - 12:45 Welcome & ARLA Propertymark Update
Mr Philip Keddie CRLM

Phil will be presenting an update on membership benefits and services, CPD, lobbying and media and highlight what we need from you in terms of engagement, feedback, and brand awareness.

12:45 - 13:00 Tenant Shop - Sponsor


13:00 - 13:50 Essential telephone and time management skills to beat the ban
Paul Freudenberg

The future of the Lettings industry now rests on developing the right business skills and behaviours, rather than compliance. The lettings industry should be regarded as the noblest of all professions; above teachers and doctors; helping people to find a new home, start a new life, and taking care of their investments. We will look at telephone skills coaching and how best to manage our time for maximum profitability.

13:50 - 14:50 Legal Update
Mr Robert Bolwell

Robert, from Dutton Gregory will be giving an indepth legal update, answering any questions you may have.

14:50 - 15:00 Questions & Answers



Tenant Shop

Tenant Shop

Tenant Shop have been working with letting agents to help them reduce workload and improve profitability for over ten years. We provide an award-winning utility management service that streamlines the notification process, resolves billing queries and offers a void solution.


Paul Freudenberg

Paul Freudenberg

Paul founded Awardaroo! in 2005 and has since worked with many businesses including estate and letting agents in helping them to improve their profitability by developing improved business skills. Paul has worked in project and programme management at 02, Vodafone and many others, so managing change is in his blood. Paul is passionate about helping letting agents improve their businesses one behaviour, and one business skill, at a time.

Mr Robert Bolwell

Mr Robert Bolwell

Robert Bolwell, Senior Partner and Head of Landlord and Tenant, Dutton Gregory

Rob has been a partner of Dutton Gregory since 1987 and founded the Landlord and Tenant department in 1993. Rob’s work includes more complicated dilapidations and possession cases as well as work for a number of clients with large block management portfolios. He has an excellent reputation as a dynamic speaker for the UK’s foremost professional bodies for letting agents, providing legal updates and specialist lettings training. Rob has immense experience of landlord and tenant issues. He has been seen on BBC’s Watchdog and is a regular contributor to industry publications.

Mr Philip Keddie CRLM

Mr Philip Keddie CRLM

Philip Keddie FNAEA, CRLM, FARLA (Hon), MAPIP

Philip has been working in the south west property market for almost 40 years, having started in sales before transferring to lettings 25 years ago. He has been an active member of both NAEA and ARLA Propertymark over that time; and has been a Board member for the last 5 years. He is passionate about the industry and wants to engage with members and share that passion and pride for what we do.