ARLA Regional Meeting - Region 9

Thursday 5th December 2019

Address

Holiday Inn,
Tilling Road,
London,
NW2 1LP

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No Spaces Left

Sorry there are no spaces available, to talk to us about availability please contact us on: 0845 250 6012

Main Programme

12:00 - 12:30 Lunch & Networking

 

12:30 - 12:45 Welcome & ARLA Propertymark update
Mr Stuart Moore

Stuart, will be presenting an update on membership benefits and services, CPD, lobbying and media, and highlight what we need from you in terms of engagement, feedback, and brand awareness.

12:45 - 13:00 Sponsor - Gallagher
Ms Natasha Barrow

Gallagher are one of Propertymarks trusted Industry Suppliers, they will be your meetings sponsor.

13:00 - 13:40 Essential telephone and time management skills to beat the ban
Paul Freudenberg

The future of the Lettings industry now rests on developing the right business skills and behaviours, rather than compliance. The lettings industry should be regarded as the noblest of all professions; above teachers and doctors; helping people to find a new home, start a new life, and taking care of their investments. We will look at telephone skills coaching and how best to manage our time for maximum profitability.

13:40 - 14:10 Deposits Made Easy
John King

TDS provides the tools needed to simplify the tenancy deposit protection process, reduce disputes and clears the confusion around the Deposit Cap.

14:10 - 15:00 Legal Update
Mr Robert Bolwell

Robert Bolwell from Dutton Gregory, will be giving an in depth legal update, answering any questions you may have.

Sponsors

Gallagher

Gallagher

Arthur J. Gallagher, operates from the City of London, and is one of the UK’s leading insurance brokers for property professionals. We are the official insurance broking partner of Propertymark with an association of more than 25 years.

01384 822206

Speakers

John King

John King

Deputy Director of Customer Relations  

John is the Deputy Director of Customer Relations at the Tenancy Deposit Scheme and is a former practitioner in the lettings industry with over 25 years’ experience. He has a keen understanding of the Private Rental Sector, and in addition to his work in Estate Agency John has worked within tenancy deposit protection since 2009 moving from a key role in the adjudication team.

John has presented many training seminars, forums and industry events and delivers the successful TDS Academy throughout England and Wales.

Ms Natasha Barrow

Ms Natasha Barrow

Natasha Barrow  is the specialist Account Director for Propertymark members at Arthur J. Gallagher. Natasha has over 15 years’ experience in the insurance industry, and has spent the last 10 years working with letting and estate agents, specialising in insurance products and services for the property industry and property professionals .

 

 

 

 

Paul Freudenberg

Paul Freudenberg

Paul founded Awardaroo! in 2005 and has since worked with many businesses including estate and letting agents in helping them to improve their profitability by developing improved business skills. Paul has worked in project and programme management at 02, Vodafone and many others, so managing change is in his blood. Paul is passionate about helping letting agents improve their businesses one behaviour, and one business skill, at a time.

Mr Richard Selwyn

Mr Richard Selwyn

ARLA Propertymark President Elect 

Richard has been in the lettings industry for over 23 years, predominantly as a business owner of a small/medium size independent agency. He has been an ARLA Propertymark Board member since 2015 and is passionate about member interests, adding value to membership and the implementation of regulation into our industry. Richard is also a Fellow of the NAEA

Mr Robert Bolwell

Mr Robert Bolwell

Robert Bolwell, Senior Partner and Head of Landlord and Tenant, Dutton Gregory

Rob has been a partner of Dutton Gregory since 1987 and founded the Landlord and Tenant department in 1993. Rob’s work includes more complicated dilapidations and possession cases as well as work for a number of clients with large block management portfolios. He has an excellent reputation as a dynamic speaker for the UK’s foremost professional bodies for letting agents, providing legal updates and specialist lettings training. Rob has immense experience of landlord and tenant issues. He has been seen on BBC’s Watchdog and is a regular contributor to industry publications.