Moneypenny | Industry Supplier


Call answering and live chat

Moneypenny is the #1 telephone answering and live chat provider to the property industry, thanks to years of collaborative working with the sector’s leading experts and top-performing brands. Over 2,500 property companies trust our unique mix of market-leading technology and 80-strong specialist property team (who include ex-sales negotiators and active landlords) to manage their calls and live chat.

Propertymark members can claim an extended two-week free trial of Moneypenny’s call answering and/or Live Chat Service with no commitment.

Telephone answering

Moneypenny operator

Your team answer calls whenever they can. And when they’re particularly busy, or staffing levels are low, your calls are routed seamlessly to your Moneypenny Receptionist. Fully briefed by you, we answer calls in your company name and send detailed messages back to your office.

  • 2m property calls answered annually
  • 26% of calls handled after hours & at weekends
  • 82% of calls result in a detailed message

Live chat

Our acclaimed people & technology solution allows you to manage incoming chats whenever you can (even prompt visitors to start a chat if appropriate). When you’re unavailable, chats overflow seamlessly for us to look after on your behalf.

  • 6x more engagement with website visitors
  • 53% of chats take place out of hours
  • 30% of chats generate a new enquiry

Get in touch now for your unique quote

We’ll base your quote on the service you’re looking for and the times you need support. We don’t do long-term contracts or hidden fees; simply provide us with a few contact details and we'll call you back right away.

Get your quote



0333 202 1005