The Ban on Tenant Fees — England

The Tenant Fees Act came into force on 1 June 2019, banning all tenant fees charged by agents and landlords except 'permitted’ fees including rent, security deposits, holding deposits, early termination and some default fees.

Tenant Fees Act

The Tenant Fees Act sets out the Government’s approach to banning letting fees for tenants. The key measures of the Act include:

  • Tenancy Deposits must not exceed the equivalent of five weeks' rent (unless the annual rent exceeds £50,000 in which case deposits are capped at six weeks’ rent).
  • Holding Deposits will be capped at no more than one week’s rent.
  • The amount that can be charged for a change to a tenancy will be capped at £50 unless the landlord demonstrates that greater costs were incurred.
  • The Consumer Rights Act 2015 is amended to specify that the letting agent transparency requirements should apply to third-party websites.

Alongside rent and deposits, agents and landlords will only be permitted to charge tenants fees associated with:

  • A change or early termination of a tenancy when requested by the tenant.
  • Utilities, communication services and Council Tax.
  • Payments arising from a default by the tenant where they have had to replace keys or a respective security device, or a charge for late rent payment (not exceeding 3% above the bank of England base rate).

A breach of the fees ban will be a civil offence with a financial penalty of up to £5,000.


Tenant Fees Act Toolkit

The Tenant Fees Act came into force on 1 June 2019. It is a complex piece of legislation and ARLA Propertymark’s toolkit of resources will not only help you understand the ban but also help your businesses comply with the legislation. The resources range for a series of document templates, case studies and videos. 

View the toolkit

Our position

Letting agents deliver a hugely valuable service and fees cover the costs of ensuring a tenant’s home is safe, legally compliant and professionally managed.

ARLA Propertymark believes fees should be open, transparent and reasonable. They represent legitimate costs to the business that need to be covered and consequently, we do not support a full ban on letting agent’s fees to tenants.

We are concerned that these costs will be passed on to landlords, who will need to recoup the costs elsewhere; inevitably through higher rents.

Economic Impact of the Proposed Ban on Letting Agents Fees

Our independent research commissioned by Capital Economics predicts that as a result of a full ban on fees tenants will pay an increased rent of £103 per year.

Residential lettings activity provides 58,000 jobs, which generate employee taxes in the order of £400 million for the Exchequer each year

Fees charged to tenants generate around £700 million per year or approximately 20% of the industry's turnover.

Read the full report

Representing members

consultation response

In May 2017, ARLA Propertymark responded to the Government’s consultation on the Banning of Letting Agent Fees paid by Tenants. Read the response

inquiry response

In December 2017, ARLA Propertymark responded to the Housing, Communities and Local Government Committee inquiry into the Draft Tenant Fees Bill. Read the response

Oral Evidence

On 29 January 2018, Former ARLA Propertymark Chief Executive, David Cox gave oral evidence to the Committee, discussing the Private Rented Sector and the Draft Tenant Fees Bill. Watch the video