Rent Smart Wales

All letting agents in Wales (and the wider UK who let or manage rental properties in Wales) must be suitably trained and licensed to carry out letting or property management work. Since November 2016, the law requires landlords in Wales to register themselves and their properties with Rent Smart Wales.

Landlords must be suitably trained and licensed to carry out letting or property management activities, or arrange for a trained and licensed letting agent to manage their properties on their behalf. This means all letting agents in Wales need to be suitably trained and licensed and the agencies themselves must have:

  • Client Money Protection (CMP)
  • Professional Indemnity Insurance
  • Belong to a redress scheme
  • must provide all of their landlord and property details


Letting agents and landlords who aren't licensed could face criminal prosecution, fines, fixed-term penalty notices, rent repayment orders, rent stopping orders or the inability to issue a valid notice to regain possession

ARLA Propertymark’s involvement

Rent Smart Wales first announced a £3,728 licensing fee for agents, we branded this unfair given it did not consider the size of a letting agent business. This meant both the smallest and largest agents would be charged the same fee. Under the Freedom of Information Act, we requested an explanation as to how the Licensing Authority arrived at the £3,728 fee. Read response...

Following our continued lobbying, Rent Smart Wales announced a new fee structure which came into effect 25 April 2016. The new structure is graduated, it recognises the size of the business and offers a discount to ARLA Propertymark members. This offers agents a fairer fee structure which also demonstrates the benefit of professional membership.

Rent Smart Wales fee policy

Have you met the training requirements? 

People who deal day-to-day with tenancies, carrying out letting and management tasks, must be trained to receive a licence with Rent Smart Wales. We have highlighted some of the ways you can meet the training requirements below.

Propertymark Qualifications event stand


Propertymark Qualifications' residential letting and property management qualifications are an approved accreditation for Rent Smart Wales licensing. More info...



We host workshops across the country, which are free for members, to ensure that agents understand their money laundering obligations. More info...

Flow chart


Get the knowledge needed to ensure compliance with Money Laundering Regulations and the Proceeds of Crime Act. More info...


Our member-only fact sheet offers easy to read guidance on Rent Smart Wales and outlines what you need to do. Download...


Code of Practice For Landlords and Agents licensed under Part 1 of the Housing (Wales) Act 2014.

Rent Smart Wales website