Bristol City Council will spearhead letting agent enforcement, with aims to combat agents who charge illegal tenant fees and to provide greater protection for renters in England. The introduction of better targeted enforcement follows recent legislative change, the Tenant Fees Act 2019, which gives authority to the Secretary of State to assign a Trading Standards office in England to be the Lead Enforcement Authority for relevant letting agency legislation. The Tenant Fees Act will ban most fees charged to tenants in England from 1 June 2019.
What is the team’s role?
National Trading Standards Estate and Letting Agency Team will provide a single combined enforcement function to protect consumers and legitimate businesses in the property sector. It brings together new letting agency enforcement work with the existing regulation of estate agents, which has previously been operated by the National Trading Standards Estate Agency Team.
Funded by the Ministry of Housing, Communities and Local Government, the National Trading Standards Estate and Letting Agency Team will act as the lead enforcement authority for the purposes of the Estate Agents Act 1979 and the Tenant Fees Act 2019.
Going forward
Letting agency regulation (covering England) will be led by Bristol City Council and estate agency enforcement (across the UK) will continue to be operated from Powys County Council. The team will work closely with local authorities with enforcement responsibilities.
Lead Enforcement Authority
- Overseeing the operation of relevant estate and letting agency legislation
- Issuing prohibition and formal warning orders to those found unfit to engage in estate agency work in the UK
- Approving & overseeing the UK’s consumer redress schemes, Ombudsmen, and Alternative Dispute Resolution entities in the estate agency sector
- Issuing guidance and advice for the public, businesses and enforcement authorities on estate agency work in the UK and relevant letting agency work in England.
New letting agency enforcement work will inter-link with the existing regulation of estate agents, which has previously been operated by the National Trading Standards Estate Agency Team.
Further information is available at www.ntselat.uk and www.nationaltradingstandards.uk.