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Tenant Fees Act 2019 Guidance and Toolkit released

Tuesday 02 April 2019

Guidance for landlords and letting agents released by the Government and a Tenant Fees Toolkit launched by ARLA Propertymark.

The Act is in place to prohibit landlords and letting agents from asking tenants for certain payments to be made or certain other steps to be taken. The guidance has been published to help inform agents and landlords of their rights and obligations under the legislation. Separate guidance for tenants, landlords, letting agents and local authority enforcement officers can be found on

A Tenant Fees Toolkit for members, launched during ARLA Propertymark’s Annual Conference, which includes factsheets and template documents to help members prepare for when the Tenant Fees Act comes into effect on 1 June 2019.

David Cox, Chief Executive, ARLA Propertymark said: “We have launched a Tenant Fees Toolkit which is available to all ARLA Propertymark members which will help them comply with the ban; giving them practical tools and materials to operate in a post-tenant-fees world. With less than 40 working days to go until the ban comes into effect, agents need to ensure they’re compliant with the law, and both landlords and tenants understand what it means for them.”

More help to come

Once the Government’s Guidance has been digested, a fact sheet for landlords on why their costs are changing and answers to more than 100 frequently asked questions will be added. If further clarity is needed, there may also be Assured Advice from Propertymark’s Primary Authority.

Propertymark helping the industry

The Tenant Fees Toolkit, which is available to all ARLA Propertymark members from today, 2 April, contains:

  • ten factsheets covering all aspects of the ban
  • a series of 18 short films looking at specific issues
  • a simple Tenant Guide
  • a case study from a Scottish letting agent looking at how they dealt with their ban
  • practical tips to help agents deal with the loss of income

New legal documents

Most importantly of all, it includes a suite of template legal documents; including an updated tenancy agreement with Tenant Fees Act compliant sections on default fees and a new deposit clause.

Agents will also have access to new Fee Templates, and a template Variation of Contract to use during the transition period that will incorporate fees into existing ASTs. For Holding Deposits, there are template letters for when they need to be refunded, when it is forfeited, for transferring it into the first month’s rent and for when agents need more than 15 days to get everything sorted.

You can download these documents from the online shop. If you do not know your login, please email

We’ll keep helping

Attend an ARLA Propertymark regional conference, meeting, roadshow or webinar if you still have unanswered questions. More information can be found on our events page.

Join ARLA Propertymark

ARLA Propertymark membership gives you, as an individual, the credibility of being part of a respected association along with a whole host of other benefits. More information can be found here.