Latest News

Why the best letting agents will take centre stage post-fees ban

19 June 2019

The tenant fee ban is finally here and in a post-fees market, it will inevitably be letting agencies that take a traditional approach with a focus on high customer service, that will be of huge value to landlords. Read More...

Scottish housing charities and experts meet to find solutions to housing crisis

19 June 2019

Edinburgh has recently seen local housing charities and experts meet to discuss the housing challenges faced by people living in Scotland and explore potential solutions. Read More...

The beginning of a new era

17 June 2019

On 14 June, after several weeks of voting for board and presidential roles, Propertymark’s Annual General Meeting (AGM) revealed who will be taking us forward into the coming year. Read More...

UK agents come together to set direction of travel for Propertymark

14 June 2019

The Propertymark Annual General Meeting (AGM) took place on 14 June at the St Martins Lane Hotel, London, attended by a small group of members, some of whom had travelled from across the country. The Annual Report and Accounts had been shared with members earlier in the month and voting for board and presidential roles had been going on for several weeks. Read More...

The summer of change for letting and estate agents

14 June 2019

Lloyd Clarke, Partner at Attwells Solicitors writes for Propertymark and discusses the expansion of National Trading Standards and how this impacts the estate and letting agency sector. Read More...

Tenant Fees Act 2019 Guidance and Toolkit released

Tuesday 02 April 2019

Guidance for landlords and letting agents released by the Government and a Tenant Fees Toolkit launched by ARLA Propertymark.

The Act is in place to prohibit landlords and letting agents from asking tenants for certain payments to be made or certain other steps to be taken. The guidance has been published to help inform agents and landlords of their rights and obligations under the legislation. Separate guidance for tenants, landlords, letting agents and local authority enforcement officers can be found on

A Tenant Fees Toolkit for members, launched during ARLA Propertymark’s Annual Conference, which includes factsheets and template documents to help members prepare for when the Tenant Fees Act comes into effect on 1 June 2019.

David Cox, Chief Executive, ARLA Propertymark said: “We have launched a Tenant Fees Toolkit which is available to all ARLA Propertymark members which will help them comply with the ban; giving them practical tools and materials to operate in a post-tenant-fees world. With less than 40 working days to go until the ban comes into effect, agents need to ensure they’re compliant with the law, and both landlords and tenants understand what it means for them.”

More help to come

Once the Government’s Guidance has been digested, a fact sheet for landlords on why their costs are changing and answers to more than 100 frequently asked questions will be added. If further clarity is needed, there may also be Assured Advice from Propertymark’s Primary Authority.

Propertymark helping the industry

The Tenant Fees Toolkit, which is available to all ARLA Propertymark members from today, 2 April, contains:

  • ten factsheets covering all aspects of the ban
  • a series of 18 short films looking at specific issues
  • a simple Tenant Guide
  • a case study from a Scottish letting agent looking at how they dealt with their ban
  • practical tips to help agents deal with the loss of income

New legal documents

Most importantly of all, it includes a suite of template legal documents; including an updated tenancy agreement with Tenant Fees Act compliant sections on default fees and a new deposit clause.

Agents will also have access to new Fee Templates, and a template Variation of Contract to use during the transition period that will incorporate fees into existing ASTs. For Holding Deposits, there are template letters for when they need to be refunded, when it is forfeited, for transferring it into the first month’s rent and for when agents need more than 15 days to get everything sorted.

You can download these documents from the online shop. If you do not know your login, please email

We’ll keep helping

Attend an ARLA Propertymark regional conference, meeting, roadshow or webinar if you still have unanswered questions. More information can be found on our events page.

Join ARLA Propertymark

ARLA Propertymark membership gives you, as an individual, the credibility of being part of a respected association along with a whole host of other benefits. More information can be found here.