Latest News

Reviewal date set for housing market in Wales to fully open

10 July 2020

First Minister, Mark Drakeford has today, 10 July 2020 announced in his statement reviewing the Health Protection (Coronavirus Restrictions) (Wales) Regulations that the Welsh Government will consider reopening the housing market, to allow viewings in occupied properties, from 27 July 2020. Read More...

Apprenticeships soften pandemic blow to employment for young people

08 July 2020

As part of today’s announcement by Chancellor Rishi Sunak, apprenticeships are to receive a huge boost from the UK Government's measures to grow jobs and strengthen the economy. Read More...

Government introduces Job Retention Scheme

08 July 2020

The Chancellor, Rishi Sunak, launched today, 8 July, a new scheme to encourage businesses to keep furloughed workers providing a £1,000 one-off payment to UK employers for every employee they bring back from furlough, who remains in employment until the end of January 2021. Read More...

More support for Universal Credit announced in Summer Statement

08 July 2020

In his Summer Statement today, the Chancellor Rishi Sunak said that millions of people are moving onto Universal Credit because of the Coronavirus pandemic and the UK Government will double the number of Work Coaches in Job Centres. Read More...

Green Homes Grant announced to improve energy efficiency

08 July 2020

Today, the Chancellor announced that the UK Government will introduce a new £2billion Green Homes Grant for landlords and homeowners to help make their property more energy-efficient. Read More...

Additional dwellings higher stamp duty still applies

08 July 2020

On the back of The Chancellor, Rishi Sunak’s, announcement today, 8 July, on the temporary overhaul of Stamp Duty Land Tax (SDLT), landlords wishing to buy an additional home to rent will still have to pay the additional higher rate. Read More...

Welsh Government guidance for property agents and landlords

Tuesday 07 April 2020

The Welsh Government has produced Coronavirus (COVID-19) guidance covering self-isolation, visiting a property, mental well-being, supporting tenants and business support.

The guidance outlines that the Welsh Government are working closely with the Ministry of Housing, Communities and Local Government (MHCLG) to ensure that the specific implications for agents and landlords in the private sector in Wales are taken into consideration. The document is entitled Version 1 and the information is set to be updated as things develop.

The Welsh Government has also issued guidance to local authorities outlining that enforcement in the private rented sector should be focused on emergency situations.



  • If property agents are self-isolating, then they should ensure that tenants are made aware of alternative arrangements to get in contact.
  • For older or vulnerable tenants, agents should contact them by phone, email or text message to see how they are coping.
  • If a tenant requires hospitalisation for COVID-19, the property should be thoroughly cleaned.


  • Any non-urgent visits to properties should be postponed and this includes property viewings and non-urgent repairs and/or maintenance.
  • Where urgent access is required to a property if agents must visit a property the Welsh Government recommends checking with the tenant to understand whether they are self-isolating and follow medical advice.
  • The Welsh Government has issued guidance to local authorities emphasising that enforcement in the private rented sector should be focused on responding to emergency situations and that enforcement of EPC standards is not to be classed as an emergency at this current time.



  • It’s important to keep active and exercise, even if self-isolating within your home.
  • Staying in touch with friends and relatives on the phone or by social media.


  • A guidance document has been created to provide specific information for private sector tenants across Wales.

Guidance for tenants


  • The Welsh Government’s guidance reiterates the UK Government’s Coronavirus Act 2020 and the measures to temporarily suspend evictions are also applicable in Wales.

Changes to evictions


  • A helpline has been set up by the Welsh Government to help businesses and self-employed individuals.

Business and employers support


Propertymark is in regular dialogue with the Welsh Government and is working with them to ensure they understand the impact that Coronavirus is having on agents working in Wales and what measures need to be in place to support them. Further information will be posted when information is released.

Guidance for landlords and managing agents


On 23 March 2020, Rent Smart Wales closed its call centre because of the Coronavirus pandemic. Agents wishing to speak with Rent Smart Wales are advised to use the online contact form. 


Due to the Coronavirus pandemic, Rent Smart Wales has cancelled all classroom training courses for the foreseeable future and no bookings will be taken until further notice. Anyone with outstanding training requirements is advised to complete the Rent Smart Wales online training.

Rent Smart Wales report that Coronavirus should not impact the time taken to process licence applications. Where there is a delay, applicants will be contacted.

Rent Smart Wales