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Skills for jobs

14 May 2021

The UK Government set out in the Queen’s speech on 11 May, its legislative plans for adult education and training for the next parliamentary session with a proposed Skills and Post-16 Education Bill. Read More...

Commonhold Council launched

14 May 2021

An advisory panel of leasehold and industry groups has been launched to inform the UK Government on the future of commonhold homeownership. Read More...

Leasehold Reform Bill published

13 May 2021

The Leasehold Reform (Ground Rent) Bill has been published today, 13 May, and when implemented aims to help tackle inconsistency and ambiguity of ground rents for future leaseholders. Read More...

Exclusions from Ombudsman scheme emphasise importance of regulation

Thursday 29 April 2021

Three property agents across the UK have been excluded from The Property Ombudsman (TPO) for failing to pay outstanding awards. The episodes highlight the importance of regulating the property sector and shows how it continues to be crucial to improve the quality and reputation of the profession.

The cases

Letting agents Sun Properties in Leicester, Saville Park in Slough and The Property Dragon in Porth Wales were excluded from TPO after failing to pay outstanding awards that were handed to them for various complaints including repairs and maintenance, the provision of documentation, and poor complaint handling.

The outstanding fines ranged from £300 to over £3,200.

The need for regulation

To even the playing field and ensure that rogue agents don’t tarnish the name of all, Propertymark has long called for Government regulation to ensure everyone in the industry is licensed, adheres to a strict code of practice, and holds at least a Level 3 qualification (the level equivalent to an A-level). It offers huge potential for the professionalisation of the sector and to stamp out bad practices.

The Ministry of Housing, Communities and Local Government (MHCLG) released a report of the recommendations of the Regulation of Property Agents Working Group (RoPA) which requires, amongst other recommendations, that all staff delivering ‘reserved activities’ employed within the residential agency business should hold a qualification at Level 3 or above.

Find out more about RoPA

Start to prepare

Following the extensive considerations by the working group, it is now for the Government to create the structures for a properly regulated industry.

These are substantial changes that will require agents to start preparing now to ensure that they are well placed for when these proposed qualification requirements are introduced. While Propertymark anticipates that the need for property qualifications will be phased in, we advise agents to get ahead of the competition and to stand out by adopting the new requirements early.

Propertymark Qualifications

To support you and your organisation both with getting qualified and preparing for regulation visit the Propertymark Qualifications website below to find out more.

Propertymark Qualifications