Latest News

Lack of direct financial support for the sector in the Budget

03 March 2021

The Chancellor of the Exchequer, Rishi Sunak, has announced a number of measures affecting the property industry in the UK Government’s 2021 budget, but Propertymark believes more should be done in order to tackle COVID-related rent arrears. Read More...

Calls continue for a Welsh Housing Survey

03 March 2021

Propertymark is continuing to back the National Residential Landlords Association’s (NRLA) in their campaign for the introduction of a Welsh Housing Survey (WHS). Laura Jones MS, Welsh Conservative Shadow Housing Minister, and Mike Hedges MS, Welsh Labour Chair of the Cross Party Group for Housing recently backed the calls by stating that “a Welsh Housing Survey is needed as evidence-based policymaking should be taken as standard.” Read More...

Surge in the number of prospective tenants seeking properties

26 February 2021

ARLA Propertymark’s first Private Rented Sector Report of 2021 covering January shows the number of new prospective tenants rose by more than 27 per cent compared to December 2020 indicating no sign of demand slowing down. Read More...

Renting Homes (Amendment) (Wales) Bill introduced

24 February 2021

The Welsh Government has announced the introduction of the Renting Homes (Amendment) (Wales) Bill which extends the minimum notice period from two to six months alongside other new provisions and will be implemented before the end of its current Assembly (May 2021). Read More...

 

Deposit disputes and tenant fees – what agents need to know

Monday 08 February 2021

As a letting agent, it is not only important to be up to date with permitted fees to avoid potential deposit disputes; it can also save you costly legal penalties too. Debbie Davies, former letting agent and now Head of Sales and Marketing at Propertymark Industry Supplier, Tenancy Deposit Scheme (TDS), explains what agents need to know about tenancy deposit disputes and tenant fees.

Fees Legislation – what can you charge for in 2021?

As a result of the Tenant Fees Act in England, any tenancy agreement that was signed on or after 1 June 2019 prevents landlords and agents charging certain fees to tenants, as outlined in the legislation. It is therefore important to update yourself on which fees are permitted under the Act and which fees are now legally banned. TDS has produced a guide detailing exactly how the Tenant Fees Act will affect tenancy deposits.

The Act applies to all Assured Shorthold Tenancies (ASTs) other than social housing and long leases. It also applies to tenancies of university-owned or managed student accommodation and licences to occupy housing in the Private Rented Sector (PRS). If any of these apply to your tenancies, these are the only fees you can now charge:

  • Rent
  • Holding Deposit
  • Default Fees
  • Missing Keys
  • Changes to the tenancy
  • Early Termination
  • Utilities

To find out more about changes regarding the deposit cap, TDS has put together a resource centre with all you need to know about the changes. The free online resource centre comprises of a graphical timeline, example scenarios, guides, information and other tools to help provide clarity on how the Tenant Fees Act will affect letting agents and landlords.

If you operate in Wales as well as England, you can check the TDS Fees Matrix to see how legislation differs in both countries.

How to avoid deposit disputes regarding tenant fees

When it comes to tenancy deposit disputes regarding fees, it pays to think like an adjudicator. This will help you avoid disputes, minimise misunderstandings and if necessary, compile evidence to support your deduction claim.

Use this checklist as a guide:

  • The tenancy agreement must clearly explain the circumstances in which a tenant would be expected to pay a fee to an agent in line with the Tenant Fees Act. What is the fee for? When does it apply? How is it calculated?
  • The tenancy agreement must make clear that the deposit can be used to pay the permitted fee. If it does not, a tenant may be liable to pay the fee, but the tenancy deposit protection scheme may not be able to award it from the deposit if disputed.
  • Wherever possible, the likely amount of the charge should be set out within the tenancy agreement, particularly for lost keys or late rent interest, which must not be charged at a rate higher than three per cent. In a dispute case, the adjudicator would expect to see evidence that the tenant had otherwise been informed about potential fees when the tenancy was signed.
  • If it is not possible to specify the exact fee in advance, you should at least explain how it will be calculated. Where no indication is given, any award made in a dispute will be for what the adjudicator considers to be a reasonable sum.
  • If your landlord wants any allowed fees to be paid to your agency directly, the deposit clause in the tenancy agreement must state this. Within the TDS Scheme rules, for example, permitted fees will be paid to the agent who will then distribute fees to the landlord.
  • If a deposit dispute does arise regarding fees, you should provide evidence that the sum claimed for has actually been incurred. For example, you could provide an invoice for key replacement.

A full agent’s guide on tenant fees and guidance on early termination fees is available to download at The TDS lounge. If you would like to know more about how to think like an adjudicator, you can attend the next online course at the TDS Academy Online.