Latest News

Consultation on Database of rogue landlords and property agents

21 July 2019

The UK Government has launched a consultation on the Database of rogue landlords and property agents. The database was introduced in April 2018 under the Housing and Planning Act 2016 as a tool for local housing authorities in England to keep track of rogue landlords and property agents. Read More...

Consultation launched on Tenancy Reform in England

21 July 2019

As Prime Minister Theresa May leaves office the UK Government has launched a 12-week consultation on Tenancy Reform in England, setting out greater detail about what the Government envisage change will look like. Read More...

Sadiq Khan proposes rent control

20 July 2019

Mayor of London, Sadiq Khan has published a report setting out radical change to the private rented sector in London giving renters open-ended tenancies and creating powers to bring rents down. Khan hopes Government will back his proposals. Read More...

Propertymark acts to protect the legitimate business interests of its members

Tuesday 11 June 2019

With a possible breach of the Tenant Fees Act 2019 and Consumer Rights Act 2015 by an aggregator portal, placebuzz.com, Propertymark investigated to protect its members from liability, and importantly, protect consumer rights.

An article in Property Industry Eye on 15 May highlighted placebuzz.com. Several Propertymark members contacted us to say they neither knew about nor consented to their properties being listed. More importantly, it appeared tenant fees weren’t being displayed on placebuzz.com.

Propertymark contacted placebuzz.com Ltd on 5 June, outlining the concerns, as well as speaking to OnTheMarket and Zoopla, who provide daily feeds from their own websites.

The Tenant Fees Act 2019 requires agents to display their tenant fees on all third-party websites and as such, agents are liable to prosecution under the Act for properties on placebuzz.com which are not powered by OnTheMarket or Zoopla.

OnTheMarket and Zoopla confirmed on 7 June tenant fees are now being displayed. Any customers of OnTheMarketing and Zoopla who do not wish their properties to be listed on placebuzz.com should contact their account manager to opt out.

As of today, 10 June, placebuzz.com is now displaying the tenant fees for all property listings. 

Awareness and warnings against prosecution

This is a stark warning to all agents and online portals to make sure all information displayed isn’t in breach of the Tenant Fees Act 2019 or the Consumer Rights Act 2015. The Tenant Fees Act 2019 does not relieve agents of the fee transparency regulations within the Consumer Rights Act 2015. Indeed, Section 18 of the Act extends these provisions, placing a legal obligation on agents to “ensure that a list of the agents’ relevant fees are published on [any] third party website, or there is a link on that website to a part of the agent’s website where a list of those fees is published”. The penalty is a fine of up to £5,000.

Contact Propertymark at communications@propertymark.co.uk if you are aware of any other portals listing properties without displaying tenant fees.

Propertymark Tenant Fees Toolkit

The toolkit will help agents to ensure they are compliant with the Tenant Fees Act 2019 and are implementing changes and communicating confidently and transparently with clients. The toolkit includes 18 bitesize videos which includes one on Fee Transparency – view the videos.

Tenant Fees Toolkit

The Tenant Fees Act 2019 – A Guide for Tenants

Propertymark is the go-to organisation for any questions relating to property, helping to protect and guide consumers in property transactions and all our property experts meet higher standards than the law demands. The Tenant Fees Act 2019 – A Guide for Tenants outlines important changes as well as information to alert consumers to make sure their landlord or letting agent isn’t breaking any rules.