Latest News

Scottish Government advice for agents

27 March 2020

The Scottish Government urges letting agents to familiarise themselves with the latest, extensive advice issued during the continuing COVID-19 crisis. Read More...

COVID-19: Court services suspended for housing possessions

27 March 2020

Due to the deadly spread of COVID-19 and the social distancing measures that have been put in place, the UK Government passed into law the Coronavirus Act on 25 March 2020 which provides additional powers to deal with the Coronavirus outbreak. Read More...

Self-employed to receive 80% supplement by June

26 March 2020

Chancellor Rishi Sunak this evening announced a new self-employed income support scheme, comprising a taxable grant worth 80% of their average profit over the last three years. The scheme will be open for three months and will be extended if needed. Read More...

Changes to eviction rules after Coronavirus Act passes into law

26 March 2020

The UK Government passed into law the Coronavirus Act on Wednesday 25 March 2020 providing additional powers to deal with the Coronavirus outbreak including measures to suspend new evictions from private rented accommodation while the national crisis is taking place. Read More...

COVID-19: NFCC gives advice on waking watchers

26 March 2020

The National Fire Chiefs Council (NFCC) has issued guidance stating that any agents, among other responsible persons with any doubt about waking watchers in buildings with flammable cladding materials present should get in touch. Read More...

CAS says face-to-face assessments suspension should be permanent

Tuesday 17 March 2020

Citizens Advice Scotland (CAS) has welcomed the Government’s proposal to suspend face-to-face social security assessments during the coronavirus outbreak and have called for the change to be made permanent.

From now until further notice, claimants on disability benefits and people needing health checks for Universal Credit will not need to attend face-to-face assessments for the next three months.

The Government has put the measures in place a temporary precaution in order to protect vulnerable people from unnecessary risk of exposure to coronavirus and said it will ensure those who are entitled to a benefit continue to receive support, and that new claimants are able to access the safety net.

The temporary change will affect claimants of:

  • Personal Independence Payment (PIP)
  • Employment and Support Allowance (ESA)
  • Universal Credit (some, not all)
  • Industrial Injuries Disablement Benefit

The suspension of face-to-face assessments also covers new claims to those benefits.

Quote mark

This is the right decision and the forthcoming months will provide further evidence to show why this change should be extended after coronavirus has passed.

Since face-to-face assessments were introduced, CAB advisers have seen many cases where they have caused distress and resulted in wrong decisions, many of which have had to be overturned on appeal.

They are expensive, time-consuming and not well-suited to the outcome wanted.

If they are to be cancelled for coronavirus we believe they should be ended indefinitely and that we should collate definite evidence over the forthcoming time to demonstrate this change once and for all that all assessments should now be paper-based, making use of existing evidence.”

Mhoraig Green, CAS social justice spokesperson

Quote mark

As we move into the next phase of our response to coronavirus, it is right we take steps to protect those with health problems.

Temporarily suspending face-to-face assessments for sickness and disability benefits will allow us to ensure we continue to provide a safety net for those in need while removing unnecessary risk of exposure to this disease.

Thérèse Coffey, Work and Pensions Secretary


Propertymark has created a 27-point list in line with the Delay stage of the Government’s response to the COVID-19 pandemic, to support agents to reduce the opportunities for transmission and best guide them to protect their staff, clients and themselves whilst continuing to deliver the social interaction required to carry out their professional duties.