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The cost of non-compliance when handling repairs and maintenance

Thursday 24 May 2018

It’s no exaggeration to say that compliance is one of the most important aspects of property managers’ jobs. Every action they take is fraught with legal responsibilities, especially when it comes to dealing with the repairs and maintenance tasks associated with properties across their portfolios.

It will have been impossible to ignore the fact that the GDPR comes into force tomorrow, and with the likes of the Fitness for Human Habitation Bill heaping new responsibilities, regulations and pressure on the property management industry, it is an increasingly steep learning curve for many property managers in terms of ensuring compliance when handling repairs. However, as our Fixflo Report last year found, most properties require around four repairs a year so this is a learning curve that has to be completed as quickly as possible.

What happens if you’re non-compliant?

Landlords and property managers can face severe penalties for non-compliance when managing properties, and particularly when dealing with repairs and maintenance tasks. Recent examples of penalties for poor maintenance include: 

  • A landlord and property management company in London were fined a collective £214,000 for renting out properties with unsafe cookers and rotting balconies
  • A landlord in North Devon was given a suspended nine-month jail sentence and ordered to pay £15,000 in fines and costs for breaking the Gas Safety (Installation and Use) Regulations 1998 and Health & Safety at Work etc. Act 1974 by trying to fix a boiler in one of his rental properties himself and jeopardising his tenants’ safety
  • Additionally, the Kensington and Chelsea Tenant Management Organisation is under consideration for prosecution for corporate manslaughter in relation to its involvement in the Grenfell Tower disaster

How can property managers ensure compliance when handling repairs? 

Fixflo has therefore produced an eBook designed to help property managers remain as compliant as possible whenever they’re managing repairs. Areas that are discussed include:

  • Legislative responsibilities, including those under the Fitness for Human Habitation Bill and GDPR
  • Audit trails, accountability and communications tracking
  • The importance of adhering to the HHSRS list
  • Protecting businesses from accusations of retaliatory evictions

There are various ways in which businesses can help ensure that they are working to resolve repairs issues in a compliant way, some of which are also discussed in the eBook. It is completely free to download by clicking here, and will hopefully provide some valuable insight for lettings agents and property managers of all types and sizes.

Download the eBook now 

Get in contact - Fixflo would also love to hear from you, if there’s anything you would add.