Latest News

Discretion in Scottish COVID-19 grant scheme means eligible agencies should get help

04 June 2020

The Scottish Government has responded to concerns raised by Propertymark on behalf of its members, following reports that some Scottish agents had been denied access to business support schemes when local authorities declared the grant is not available to their sector. Read More...

How agents can help vulnerable tenants during self-isolation

03 June 2020

Some tenants who are self-isolating because they are higher risk may face other challenges apart from the direct risk and impact of the virus, Agents are a key part of local communities and can provide housing and support to those in need. Read More...

Greater flexibility built into Job Retention Scheme

01 June 2020

Chancellor Rishi Sunak announced on Friday 29 May, changes to the Job Retention Scheme (commonly known as the Furlough Scheme). Read More...

New Government advice on home moving measures

Wednesday 13 May 2020

Following the Government’s announcement last night that sales and lettings activity can resume within England, guidance for professionals and consumers has now been published with a clear message it is not a return to normality.

New processes must be put in place to ensure that social distancing and safety are still the top priority. With the new guidance covering private, social renting, and private sale, the focus will remain on virtual activity in the first instance with physical viewings only taking place where there is serious intention to rent or buy.

Getting ready to open for business

Agents can open for business but should consider how and when to reopen their premises given Government guidance on safer working. There are lots of things to consider and guidance to follow around the safety of agents and consumers.

Checks should be made on all parties to ensure that no one with any Coronavirus symptoms takes part in any in-person activity. There must be no open house viewings, and agents should not drive clients to appointments. Keys should be cleaned before handing them over too.

Arrangements for viewings should only involve the number of participants that are essential, in many cases, this will mean fewer buyers or applicants than previously. Agents can accompany physical viewings and seek to maintain a minimum of two metres distance from others wherever possible. Where social distancing is not possible and the visit is within an enclosed space, they should consider wearing a face-covering in line with Government guidance.

The householder must remain outside or in another room during viewings and the householder is responsible for cleaning and sanitising surfaces, opening windows, and ensuring the maximum ventilation available.

Gas and electrical safety checks and repairs

If there are any necessary repairs, gas and electrical safety checks that need to be carried out then they should be conducted in the period between a property being vacated and a new tenant moving in. If this is not possible and visits are needed to an occupied property, this should be done by appointment with measures put in place to ensure physical contact is minimised, for example with residents staying in another room during the visit.

View guidance


Propertymark Chief Executives David Cox and Mark Hayward will be delivering a live webinar at 2pm today to run through the new Government guidance.