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Fixflo annual Rental Repairs Survey for lettings professionals

Friday 19 October 2018

Fixflo has published the Fixflo Report 2018, which rounds up and analyses the answers provided by over 400 lettings professionals from around the UK for the proptech provider’s annual Rental Repairs Survey.

Published in conjunction with ARLA Propertymark, this fifth Fixflo Report aims to shed light on the prevailing opinions of lettings professionals throughout the country as far as the industry and its trends are concerned. This year, in addition to data from the Rental Repairs Survey, the Report also includes insight from Fixflo’s first ever Landlord Survey in addition to its system data.

The report covers areas including: 

  • The losses agents estimate they will incur when the Tenant Fees Bill is passed
  • The effect of recent industry developments on agents’ ability and desire to trade
  • The growing use of technology to increase capacity and capability

The report reveals that ARLA Propertymark Protected agencies manage an average of 594 properties, versus an average of 207 among agencies who are not ARLA Propertymark Protected, which may indicate that our support for our members allows them to maintain, if not increase, the large number of units they are responsible for.

Also of interest is that only six per cent of ARLA Propertymark members said that they were concerned about legal challenges such as GDPR, compared to over 17 per cent among non-members. Which again may be down to the level of support that we offer to our members on a wide variety of legislative issues. 

Unsurprisingly, when agents were asked what external factors they thought would result in a loss in revenue the highest (41 per cent) was the Tenant Fees Bill, with 32 per cent saying that winning more landlords was key to offsetting the predicted financial loss (which most respondents estimated to be between 10 and 30 per cent of revenue).

In the report there are also lots of useful insights for lettings agents. For instance, landlords say that the three most important services that their letting agent provides for them are rent collection and processing (19 per cent), closely followed by legislative compliance (15 per cent), and then repairs and maintenance (13 per cent).  

Rajeev Nayyar, Fixflo’s Managing Director, said: “The Fixflo Report 2018 has once again highlighted the various successes and challenges across the past year in the lettings industry. With the Tenant Fees Bill and Homes (Fitness for Human Habitation) Bill set to make 2019 a year to remember in more ways than one, we’re already looking ahead to next year’s Rental Repairs Survey to gain further insight into the state of the industry.”

David Cox, ARLA Propertymark’s Chief Executive, said: “This year’s Fixflo Report provides clear evidence for how the impending tenant fees ban is causing great concern throughout the industry. It highlights how important is it for agents to look at their business models and prepare for the ban now. Agencies need to adapt to the changing market and understand how they can integrate technology and innovation into their existing business practices in order to reduce costs, increase efficiencies and ultimately survive the tsunami of legislative change that is soon to hit the industry.”