Latest News

Agents given false documents and identities by members of drug ring

05 December 2019

Four men who headed up a drug ring property plot saw ordinary homes turned into illegal farms after providing false documents and identities to rent out the houses. Read More...

Rent costs hit record high - 2019 trends

04 December 2019

Propertymark has analysed its lettings and sales data to reveal trends from the year. The private rented sector has seen sharp rent increases due to the tenant fees ban, an outflow of landlords from the market, and Brexit uncertainty. Read More...

The Cloud

04 December 2019

You will often hear technology companies refer to ‘the cloud’, whether it be cloud computing, cloud storage or even cloud software, but what does the cloud really mean? Ross Jezzard ARLA Propertymark Board Member, takes a look. Read More...

Battery-powered smoke alarms failed in more than a third of property fires

02 December 2019

The Local Government Association (LGA) is urging people, including landlords, to test their smoke alarms due to recent analysis which showed nearly two thirds of battery-powered alarms failing in England last year. Read More...

Major GDPR fine sends warning to property professionals

28 November 2019

UK agents should take stock of their data collection and retention procedures, following the news that a Berlin property company has been fined more than €14.5m (£12.4m) due to a GDPR breach. Read More...

Landlord hit with £60,000 fines for substandard properties

28 November 2019

A Yorkshire property owner has been hit with court fines for a fourth time for failing to properly manage his rental properties. Read More...

Rent costs fall but offer tenants little reassurance

28 November 2019

ARLA Propertymark’s Private Rented Sector (PRS) report shows the number of tenants experiencing rent rises fell by eight percentage points in October. This is the lowest figure since June 2019. Read More...

Smoke and fire awareness in properties

26 November 2019

Darren Clapp, CEO of KPR Software, shares his views on the importance of smoke alarms in properties. Read More...

Views given on updated strategy for the private rented sector

22 November 2019

Manchester City Council have consulted with agents, landlords and tenants to inform an updated private rented sector strategy for the city. The consultation ran throughout November 2019 seeking to engage stakeholders through an online survey and local drop in sessions across Manchester. Read More...

Gas Safety Superheroes

Thursday 19 September 2019

Propertymark advocates for only the highest standards in the property industry, and this week during Gas Safety Week, we want to highlight the impacts of not doing the proper checks on your properties.

Landlords are legally responsible for the safety of their tenants and must make sure maintenance and annual safety checks on gas appliances are carried out by a Gas Safe registered engineer. 

If you’re a landlord, you are legally obliged to make sure:

  • Gas pipework, appliances and flues provided for tenants are maintained in a safe condition.
  • All gas appliances and flues provided for tenants’ use have an annual safety check. Your tenants can report you to the HSE if you don’t provide one, so it’s important to remember. You can set a free email and/or text reminder so you don’t forget, visit
  • A Gas Safety Record is provided to the tenant within 28 days of completing the check or to any new tenant before they move in.
  • You keep a copy of the Gas Safety Record until two further checks have taken place.
  • Maintenance and annual safety checks are carried out by a qualified Gas Safe registered engineer.
  • All gas equipment (including any appliance left by a previous tenant) is safe or otherwise removed before re-letting.

We hear stories from the people behind the superhero masks that manage to spot the signs, educate and save lives when others choose to ignore the appropriate steps.

Nathan Evans's story

Nathan Evans, a Melin gas engineer from Monmouthshire, stopped a carbon monoxide leak from a faulty grill on a cooker: “I was in the process of the annual gas service appointment at a customer’s home when I spotted that the grill on her cooker was faulty and leaking carbon monoxide. Luckily the customer and her partner rarely used the grill, but mentioned that occasionally the carbon monoxide sensor went off when they grilled bacon. I checked the grill and immediately condemned the cooker. Thankfully the customer kept to her appointment as any delay in letting us carry out the annual gas service could have had serious consequences.”

Melin Homes adds: “We hope this highlights the importance of keeping gas service appointments. This is a stark reminder of the importance of gas safety checks and our customer expressed how grateful she is to Nathan and our team.”

John Allen's story

John Allen from John Allen Plumbing and Heating, Derbyshire, helped an elderly resident in a neighbouring property to where he was carrying out a boiler installation: “I was working at a house fitting a boiler last year when I could smell carbon coming from the adjacent property. I looked over the fence and was greeted by the flue from a 40-year-old Concorde boiler surrounded by signs of combustion all around it. When I went to speak to the next-door neighbour, I was met by an elderly lady on a breathing apparatus who was pleased that I had explained the reason why I wanted to enter her property. Her boiler was in an outbuilding attached on to the house, and just below the bathroom. I used my gas analyser from a distance and quickly removed it as it was picking up 1,200 ppm of CO. That amount of CO seeping under the floor in the bathroom is very dangerous, so I explained the situation to the homeowner and capped off the gas supply to the boiler. The neighbour then had a new boiler fitted under a grant scheme.”

John Mickiewicz's story

John Mickiewicz, a gas engineer from Oldham, helped a child understand how he helps families stay ‘gas safe’ at home: “The daughter of an existing customer was learning about carbon monoxide (CO) at school, and came home and asked her parents how they were sure that their gas appliance were safe from leaking CO. They explained that I look after their gas appliance through annual gas safety checks, but she still didn’t fully understand so I visited the home to explain exactly what you look out for and what needs to be done to make sure their home stays gas safe. I also installed two CO alarms and explained how these worked, and what she needed to do if they went off. She has since said that she much safer in her home knowing more about how gas safety works.”

Nick Gurney's story

Nick Gurney, a Swale Heating engineer from Kent, explains how he saved a family from a botched DIY gas job: “I recently went to a flat in Kent where the whole family could have been killed by the botched DIY job on their boiler flue. Condensation was dripping from the flue, and so someone had put mastic (a type of resin) around the joint. Unfortunately, the flue seal itself had perished and that meant carbon monoxide, or CO for short, could have leaked into the flat whenever the boiler was on.”

Gas Safety Week 2019

Jonathan Samuel, Chief Executive for Gas Safe Register, said: “It’s great to see so many people supporting Gas Safety Week this year to help spread important and, in some cases, lifesaving advice about gas safety. It’s so vital that we help people to know not to cut corners with gas and always ask a suitably qualified Gas Safe registered engineer to work on gas appliances at their home to stay gas safe.”

Visit the Gas Safety Week website where you can benefit from lots of free advice. 

Propertymark consumer information

Propertymark aims to protect and guide consumers helping them get to grips with what’s expected regarding landlord safety responsibilities and we have outlined the main safety concerns and legal obligations in our guide:

Landlord Safety Responsibilities Guide 

Propertymark resources

To help understand your responsibilities, ARLA Propertymark members can login to the members area and refer to our range of fact sheets on:

  • Legal Responsibilities for Gas Safety
  • Gas Regulations – Danger Do Not Use Notices
  • Fitting Carbon Monoxide Detectors
  • Installation of Smoke and Carbon Monoxide Alarms

All our fact sheets are an exclusive member benefit.

Fact sheets 

Members can also download our updated our Making homes safe and Safeguarding your money digital leaflet pack which you can add your logo, branch details and print them from your office or send to clients electronically.

Digital Leaflet Pack