Latest News

Agents given false documents and identities by members of drug ring

05 December 2019

Four men who headed up a drug ring property plot saw ordinary homes turned into illegal farms after providing false documents and identities to rent out the houses. Read More...

Rent costs hit record high - 2019 trends

04 December 2019

Propertymark has analysed its lettings and sales data to reveal trends from the year. The private rented sector has seen sharp rent increases due to the tenant fees ban, an outflow of landlords from the market, and Brexit uncertainty. Read More...

The Cloud

04 December 2019

You will often hear technology companies refer to ‘the cloud’, whether it be cloud computing, cloud storage or even cloud software, but what does the cloud really mean? Ross Jezzard ARLA Propertymark Board Member, takes a look. Read More...

Battery-powered smoke alarms failed in more than a third of property fires

02 December 2019

The Local Government Association (LGA) is urging people, including landlords, to test their smoke alarms due to recent analysis which showed nearly two thirds of battery-powered alarms failing in England last year. Read More...

Major GDPR fine sends warning to property professionals

28 November 2019

UK agents should take stock of their data collection and retention procedures, following the news that a Berlin property company has been fined more than €14.5m (£12.4m) due to a GDPR breach. Read More...

Landlord hit with £60,000 fines for substandard properties

28 November 2019

A Yorkshire property owner has been hit with court fines for a fourth time for failing to properly manage his rental properties. Read More...

Trading Standards inspection cracks down on non-compliance

Monday 30 September 2019

After an investigation held by Trading Standards, 67 letting agents’ websites were checked and only 14 were found to be compliant with the law by displaying their fees.

Those 53 letting agents whose websites were not compliant with legal requirements are now under investigation as their websites fail to state what fees they may charge tenants and landlords.

Brent and Harrow Trading Standards are also cracking down on letting agents that are not registered with approved money protection schemes or registered with a redress scheme.

The Trading Standards team has sent 293 advisory letters to letting agents across both boroughs warning agents of the actions they need to take.

Officers have also carried out inspections of 49 letting offices in Brent and Harrow.

Nine businesses have been issued with financial penalty notices, and six have received formal written warnings. Others are still under investigation.

The National Trading Standards Estate and Letting Agency Team (NTSELAT) is working with local authorities and the six approved CMP providers to spot those who have not signed up as well as those not displaying their chosen scheme by providing a step-by-step guide to the legalities and requirements of regulating letting agents.

Trading Standards Officers have the enforcement to impose fines of up to £5,000 for any firm that fails to display this information.

Simon Legg, Head of Brent and Harrow Trading Standards, said: “Often agents try to blame their web programmers for errors, but it’s the agents’ responsibility to check that their websites’ content is correct.

“We advise businesses to be proactive in this respect and schedule regular spot checks to ensure everything is being displayed as they expect.”

Cllr Eleanor Southwood, Brent cabinet member for housing and welfare reform, said: “It’s important for landlords and renters to understand their rights, to avoid being ripped off by unscrupulous letting agents.

“It is renters’ legal right to have their money protected in a certified scheme and to be able to escalate complaints if needed.

“We will go after letting agents that break the rules, just as we go after rogue landlords who exploit vulnerable tenants.”

Under the Tenant Fees Act 2019, which came into force on June 1, agents are banned from charging all but a small handful of fees.

Client Money Protection

By becoming an ARLA Propertymark member not only will you receive guidance throughout every step of change in the industry and be recognised for your professionalism, but you’ll receive Client Money Protection as part of your membership bundle – as well as many more perks.

If you just require Client Money Protection visit the Money Shield website

Money Shield

Propertymark resources

ARLA Propertymark members can access a range of resources in order to help them comply with industry changes and obligations under legislative changes.

Resources include:

  • Fact sheets including:
    - Client Money Protection
    - Tenant Fees Act (10 fact sheets)
    - Consumer Rights Act 2015 Displaying Fees
  • Tenant Fees Toolkit including:
    - 10 Practical Tips
    - Tenant Guide
    - Fact Sheets

To access your numerous member benefits login to the ARLA Propertymark website.


Propertymark guides for renters

Propertymark provides information on each step of the house letting process for customers, in order to break down what they should be looking out for.

Trusting your agent and understanding both yours and your landlords or agents’ obligations is key.

Understand why using an ARLA Propertymark Protected agency is a must by downloading leaflets and following us on social media.

Propertymark website

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