Latest News

Regulations on local lockdown published

03 July 2020

The UK Government has published Regulations for Leicester which clarify that agents do not need to cease viewings or close branches in areas of local lockdown. Read More...

Fair Rents (Scotland) Bill no longer proceeding

03 July 2020

The Fair Rents (Scotland) Bill that was introduced to the Scottish Parliament on 1 June 2020, with the aim of controlling rent levels for Private Residential Tenancies has not been advanced to Stage 1 consideration. Read More...

Guidance launched to tackle COVID-19 rent arrears

03 July 2020

ARLA Propertymark has joined forces with other leading organisations from across the housing sector to support tenants and landlords facing rent arrears as a result of the COVID-19 outbreak. Read More...

COVID-19, arrears and your lettings business

02 July 2020

Propertymark Industry Supplier, PayProp looks at the impact of COVID-19 and how agents can best cope with unforeseen challenges when it comes to lost income, managing arrears, and avoiding evictions. Read More...

ARLA Propertymark members manage almost half of England’s private rented sector

01 July 2020

The number of private rented homes in England currently sit at 4.8 million, according to the latest English Housing Survey published by the Ministry for Housing, Communities and Local Government (MHCLG), and as of May 2020, ARLA Propertymark members manage 47 per cent of those properties. Read More...

Prime Minister promises “Project Speed” will increase home building

01 July 2020

Boris Johnson announced today, 30 June, an ambitious £5bn plan to boost the UK economy with a focus on infrastructure development. The funding will be used for building homes, public services, and transport links, and adds substance to his “build, build, build” pledge to change planning laws to prevent delays in large-scale building projects and deliver greener and faster homes. Read More...

Trading Standards inspection cracks down on non-compliance

Monday 30 September 2019

After an investigation held by Trading Standards, 67 letting agents’ websites were checked and only 14 were found to be compliant with the law by displaying their fees.

Those 53 letting agents whose websites were not compliant with legal requirements are now under investigation as their websites fail to state what fees they may charge tenants and landlords.

Brent and Harrow Trading Standards are also cracking down on letting agents that are not registered with approved money protection schemes or registered with a redress scheme.

The Trading Standards team has sent 293 advisory letters to letting agents across both boroughs warning agents of the actions they need to take.

Officers have also carried out inspections of 49 letting offices in Brent and Harrow.

Nine businesses have been issued with financial penalty notices, and six have received formal written warnings. Others are still under investigation.

The National Trading Standards Estate and Letting Agency Team (NTSELAT) is working with local authorities and the six approved CMP providers to spot those who have not signed up as well as those not displaying their chosen scheme by providing a step-by-step guide to the legalities and requirements of regulating letting agents.

Trading Standards Officers have the enforcement to impose fines of up to £5,000 for any firm that fails to display this information.

Simon Legg, Head of Brent and Harrow Trading Standards, said: “Often agents try to blame their web programmers for errors, but it’s the agents’ responsibility to check that their websites’ content is correct.

“We advise businesses to be proactive in this respect and schedule regular spot checks to ensure everything is being displayed as they expect.”

Cllr Eleanor Southwood, Brent cabinet member for housing and welfare reform, said: “It’s important for landlords and renters to understand their rights, to avoid being ripped off by unscrupulous letting agents.

“It is renters’ legal right to have their money protected in a certified scheme and to be able to escalate complaints if needed.

“We will go after letting agents that break the rules, just as we go after rogue landlords who exploit vulnerable tenants.”

Under the Tenant Fees Act 2019, which came into force on June 1, agents are banned from charging all but a small handful of fees.

Client Money Protection

By becoming an ARLA Propertymark member not only will you receive guidance throughout every step of change in the industry and be recognised for your professionalism, but you’ll receive Client Money Protection as part of your membership bundle – as well as many more perks.

If you just require Client Money Protection visit the Money Shield website

Money Shield

Propertymark resources

ARLA Propertymark members can access a range of resources in order to help them comply with industry changes and obligations under legislative changes.

Resources include:

  • Fact sheets including:
    - Client Money Protection
    - Tenant Fees Act (10 fact sheets)
    - Consumer Rights Act 2015 Displaying Fees
  • Tenant Fees Toolkit including:
    - 10 Practical Tips
    - Tenant Guide
    - Fact Sheets

To access your numerous member benefits login to the ARLA Propertymark website.


Propertymark guides for renters

Propertymark provides information on each step of the house letting process for customers, in order to break down what they should be looking out for.

Trusting your agent and understanding both yours and your landlords or agents’ obligations is key.

Understand why using an ARLA Propertymark Protected agency is a must by downloading leaflets and following us on social media.

Propertymark website

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Propertymark Twitter