Latest News

A thirst to get qualified at the Propertymark Wales National Conference

18 October 2019

With so much change for agents in Wales in 2019, the delegates at the Propertymark Wales National Conference heard a legislative reminder on anti-money laundering, referral fees and the regulation of the industry. Read More...

London letting agents guilty of money laundering

18 October 2019

Three London agents have received suspended sentences after pleading guilty to fraud following an investigation made by the National Trading Standards eCrime Team. Read More...

Homeowners more than £350k better off than private renters over 30 years

18 October 2019

The average homeowner in the UK could be £352,500 better off than the average private renter over the next 30 years, new research from the Intermediary Mortgage Lenders Association (IMLA) says. Read More...

Landlord fined £25k for unlicensed properties

18 October 2019

A buy-to-let landlord in Nottingham was convicted of nine offences of failing to license properties under the Selective Licensing scheme at Nottingham Magistrates’ Court. Read More...

Appeal against private residential tenancy dismissed

17 October 2019

A tenant in Scotland who claimed that she and her landlords were subject to a private residential tenancy (PRT) in a house of multiple occupancy has had her appeal dismissed. Read More...

The Letting Partnership - Client Accounting

15 October 2019

When it comes to choosing an outsourcing company what can you do to make sure they’re the right partner for you? Read More...

Trading Standards inspection cracks down on non-compliance

Monday 30 September 2019

After an investigation held by Trading Standards, 67 letting agents’ websites were checked and only 14 were found to be compliant with the law by displaying their fees.

Those 53 letting agents whose websites were not compliant with legal requirements are now under investigation as their websites fail to state what fees they may charge tenants and landlords.

Brent and Harrow Trading Standards are also cracking down on letting agents that are not registered with approved money protection schemes or registered with a redress scheme.

The Trading Standards team has sent 293 advisory letters to letting agents across both boroughs warning agents of the actions they need to take.

Officers have also carried out inspections of 49 letting offices in Brent and Harrow.

Nine businesses have been issued with financial penalty notices, and six have received formal written warnings. Others are still under investigation.

The National Trading Standards Estate and Letting Agency Team (NTSELAT) is working with local authorities and the six approved CMP providers to spot those who have not signed up as well as those not displaying their chosen scheme by providing a step-by-step guide to the legalities and requirements of regulating letting agents.

Trading Standards Officers have the enforcement to impose fines of up to £5,000 for any firm that fails to display this information.

Simon Legg, Head of Brent and Harrow Trading Standards, said: “Often agents try to blame their web programmers for errors, but it’s the agents’ responsibility to check that their websites’ content is correct.

“We advise businesses to be proactive in this respect and schedule regular spot checks to ensure everything is being displayed as they expect.”

Cllr Eleanor Southwood, Brent cabinet member for housing and welfare reform, said: “It’s important for landlords and renters to understand their rights, to avoid being ripped off by unscrupulous letting agents.

“It is renters’ legal right to have their money protected in a certified scheme and to be able to escalate complaints if needed.

“We will go after letting agents that break the rules, just as we go after rogue landlords who exploit vulnerable tenants.”

Under the Tenant Fees Act 2019, which came into force on June 1, agents are banned from charging all but a small handful of fees.

Client Money Protection

By becoming an ARLA Propertymark member not only will you receive guidance throughout every step of change in the industry and be recognised for your professionalism, but you’ll receive Client Money Protection as part of your membership bundle – as well as many more perks.

If you just require Client Money Protection visit the Money Shield website

Money Shield

Propertymark resources

ARLA Propertymark members can access a range of resources in order to help them comply with industry changes and obligations under legislative changes.

Resources include:

  • Fact sheets including:
    - Client Money Protection
    - Tenant Fees Act (10 fact sheets)
    - Consumer Rights Act 2015 Displaying Fees
  • Tenant Fees Toolkit including:
    - 10 Practical Tips
    - Tenant Guide
    - Fact Sheets

To access your numerous member benefits login to the ARLA Propertymark website.


Propertymark guides for renters

Propertymark provides information on each step of the house letting process for customers, in order to break down what they should be looking out for.

Trusting your agent and understanding both yours and your landlords or agents’ obligations is key.

Understand why using an ARLA Propertymark Protected agency is a must by downloading leaflets and following us on social media.

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