Latest News

Winter weather precautions

20 January 2021

Propertymark Industry Supplier, Gallagher offers practical steps that can help agents and their clients reduce the risk of damage to property as areas of the nation are set to see further warnings of more inclement weather to come. Damage caused by the escape of water from frozen pipes and other equipment can be extremely costly in repairs and disruption. Read More...

Concerns raised over new energy efficiency proposals

20 January 2021

Propertymark has responded to the UK Government’s consultation on Improving the Energy Performance of Privately Rented Homes in England and Wales by highlighting a number of concerns. These relate to affordability and the need to look beyond a one-size fits all policy and develop proposals that work with the different age, condition, and size of properties in the private rented sector. Read More...

Change smoke and carbon rules for earlier checks

19 January 2021

Propertymark has responded to the UK Government’s consultation on extending the Smoke and Carbon Monoxide Regulations in England, arguing that the rules should be amended so that landlords and agents must make sure the alarms are tested prior to the start of the tenancy and not on the first day of each new tenancy. Read More...

Licensing schemes are irresponsible in the current climate

19 January 2021

Propertymark has responded to a number of licensing scheme proposals from local authorities across England in recent months arguing that Councils who are pursuing the implementation of licensing schemes are being socially irresponsible. This is because in these unprecedented times landlords and agents are not able to comply with the requirements and Council resources are unlikely to be able to effectively enforce them. Read More...

Propertymark calls for RoPA Code of Practice to be strengthened

Wednesday 09 September 2020

Propertymark has responded to the Overarching Code of Practice for Residential Property Agents consultation, welcoming the proposals, and calling for the Code to be strengthened in four key areas to further support the industry.

The Code, which outlines standards designed to promote trust in the industry will be key to the work of the new industry Regulator. The four areas of the Code on which Propertymark has focused are:

  • Designated Professional Bodies – under the Regulation of Property Agents (RoPA) recommendations, these can perform part of the Regulator’s function and therefore should be referenced in the Code to avoid confusion and create consistency.
  • Defining agents and agencies – there are different obligations on employees and employers, but it is not always obvious throughout the Code whether information is referring to agents as individuals or agencies as businesses.
  • Effective consumer complaints procedures – complaint handling for consumers is a widespread problem in the property sector and must be more prominent in the Overarching Code.
  • Train staff regularly and review their needs continually – rules and regulations in the property sector are introduced frequently and amended regularly. The Code must reflect this and highlight the need for continual training and development.

Other areas of focus

Protecting consumer’s money – the Code places a large emphasis on protecting consumer’s money and should reference an agent’s legal obligations for protecting deposits, preventing money laundering, and avoiding fraud and bribery.

In addition, we know from our research that agent spend with suppliers supports 17,000 jobs. To further protect consumer money and supply chains, the Code should reference the ability for agencies to ensure that contractors are competent for the task assigned to them and clear instructions have been provided.

Devolution – greater clarity is needed on devolutionary matters including the applicability of the ‘How to Guides’ referenced in the Code.

For instance, the ‘How to Lease’ guide issued by MHCLG applies to England only and therefore is not relevant to Wales and Northern Ireland. In addition, there is no freehold and leasehold distinction in Scotland. The ‘How to Buy a Home’ and ‘How to Sell a Home’ guides are applicable for England and Wales, but sales agents in Northern Ireland and Scotland who are regulated under the Estate Agents Act 1979 will fall under the new regulatory regime for RoPA.

These guides are not universally relevant across the UK and the Code should reference this accordingly.

Environment and sustainability

The UK Government has legislated for net-zero emissions by 2050 and we believe it is essential that the property sector plays its part and minimises waste and uses resources efficiently. Propertymark, would, therefore, like to see a section on environment and sustainability included in the Code.

Simple and cost-effective measures and information could outline the need to adhere to local, national, and international standards designed to help protect the environment, as well as encourage waste recycling at premises and offices and when working with consumers.

Read the full response

Quote mark

This is the next step in the journey, and we are pleased that the industry has had an opportunity to engage in the process. We must get this Overarching Code of Practice right so that there is transparency for both agents and consumers alike, as well as providing the correct information for sales agents across the UK and letting agents in England. Additionally, highlighting the importance of continued training and keeping qualification requirements on agents’ agendas leading up to the implementation of RoPA.

Mark Hayward

Mark Hayward
NAEA Propertymark Chief Executive

Get ready for Regulation

Propertymark has long called for Government regulation to ensure everyone in the industry is licensed, adheres to a strict code of practice, and holds at least a Level 3 qualification (the level equivalent to an A-level). It offers huge potential for the professionalisation of the sector, will stamp out bad practice, and bring confidence to consumers.