Competent Agent Part A

This course is aimed at those with little or no experience of letting residential property. It aims to give a basic understanding of the legal concepts which underline the letting of property and focuses on attendees developing their knowledge in order to avoid committing criminal offences, tenant safety and rights.

The session will cover fundamental subjects such as the basic concepts of a lettings agency, dealing with land and understanding and forming tenancy agreements. Attendees will also learn more about their obligations to tenants, such as making repairs and ensuring their safety.


This is a vital course for anyone new to the letting or management of property.


Competent Agent Part A - Lettings

  • Hallam Conference Centre, London - Thursday 3rd September 2020 09:15 - 16:30
    Only 5 spaces available
    Member Price: £185.00 (+VAT)
    Non-member price: £255.00 (+VAT)
  • Propertymark Westminster, 5-8 The Sanctuary, London, SW1P 3JS - Tuesday 20th October 2020 09:15 - 16:30
    Spaces available
    Member Price: £185.00 (+VAT)
    Non-member price: £255.00 (+VAT)
  • Exeter TBC - Tuesday 3rd November 2020 09:15 - 16:30
    Spaces available
    Member Price: £185.00 (+VAT)
    Non-member price: £255.00 (+VAT)



  • Admin and safety
  • Aims and objectives
  • A brief discussion of delegate aims

Basic concepts of agency 

  • Authority to act
  • Marketing and Managing Landlord’s property
  • Client Money and Tenant’s Deposits
  • Consumer Rights Act 2015
  • Right To Rent legislation

Basic idea of land

  • Freehold and Leasehold estates
  • Easements and Covenants
  • Mortgages and Consents

Tenancy Agreements

  • The Assured Shorthold tenancy
  • Non-Housing Act tenancies
  • How to end a tenancy
  • Deregulation Act 2015

Tenants fundamental rights

  • Quiet enjoyment
  • Protection From Eviction & Harassment


  • Introduction to the meaning of discrimination
  • Equality Act 2010
  • Types of unlawful discrimination

Fundamental repairing obligations

  • Landlord & Tenant Act 1985 s11
  • Access rights
  • Health hazards

Safety Obligations

  • Fire, Gas & Electrical safety
  • Smoke & Carbon Monoxide alarms
  • Assessing the Legionella Risk

What do the delegates think?

"The content is put together in a very understandable way and is great for both a refresher and for people starting their career in the industry. Caroline is a great trainer and kept the group engaged throughout. I'll be arranging for my team to attend later this year."

Laura Bailey

"Great enthusiasm and knowledge from the trainer. Really enjoyed the day and learnt lots of new information to help me in my role"

Lynne Smith

"Brilliant course, brilliant teacher, loved the day!"

Charli McClellan

Waiting list

If the date you would like is fully booked and you would like to be placed onto the waiting list, please email with your name, contact details and how many places you would like; if a place becomes available we will then contact you. Alternatively if we have sufficient interest we will try and arrange an additional date for the course to run. 

In-house training

This course is also available in-house. For more information on this please contact the Courses department on 01926 417 787 or email

Alternative dates or locations

To register your interest in alternative dates and locations for this course please email


Level: Foundation
CPD: 7 hours

face to face

Face to Face

Meet Your Trainer

Caroline Cope, ARLA Trainer

Caroline Cope

Caroline joined independent Chartered Surveyors Simmons & Sons in 1989, operating from its historic centres of Henley on Thames, Marlow and Basingstoke and retired from the firm in 2013.

Caroline has been an enthusiastic member of ARLA since joining the Association shortly after its inception in 1981. She was President of the Association from 1995 to 1997. She is currently a member of the Examination Board for the Level 2 Awards. Caroline has been involved in the Private Rented Sector since 1978.

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Competent Agent Part B

CPD: 7 hours
Level: Foundation

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Competent Agent Part C

CPD: 7 hours
Level: Intermediate

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Effective Selling Skills for Lettings

CPD: 7 hours
Level: Foundation

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