Competent Agent Part B

This course will revise tenants’ rights, safety and discrimination covered in Part A such as tenants’ rights, safety and discrimination. It will build on these subjects by introducing the main types of tenancy, as well as a landlord’s repairing and notification obligations.

Attendees will learn more about the principles of letting property, including Assured Shorthold Tenancies, Non-Housing Act Tenancies and the Consumer Rights Act. Other key topics such as tenants’ rights, repairing obligations and immigration will be explored in more detail. Housing Allowances, such as Universal Credit, will also be covered within this session.


Those who have completed part A of the course and wish to further their understanding of the principles of letting property.


Competent Agent Part B - Lettings

  • London TBC - Wednesday 3rd June 2020 09:15 - 16:30
    Spaces available
    Member Price: £185.00 (+VAT)
    Non-member price: £255.00 (+VAT)
  • Manchester TBC - Thursday 2nd July 2020 09:15 - 16:30
    Spaces available
    Member Price: £185.00 (+VAT)
    Non-member price: £255.00 (+VAT)
  • Birmingham Hilton Metropole, National Exhibition Centre, B40 1PP - Wednesday 23rd September 2020 09:15 - 16:30
    Only 5 spaces available
    Member Price: £185.00 (+VAT)
    Non-member price: £255.00 (+VAT)
  • London TBC - Thursday 15th October 2020 09:15 - 16:30
    Only 4 spaces available
    Member Price: £185.00 (+VAT)
    Non-member price: £255.00 (+VAT)
  • Propertymark Westminster, 5-8 The Sanctuary, London, SW1P 3JS - Wednesday 25th November 2020 09:15 - 16:30
    Spaces available
    Member Price: £185.00 (+VAT)
    Non-member price: £255.00 (+VAT)



  • Admin and safety
  • Aims and objectives
  • Discussion of delegate aims

Assured Shorthold Tenancies

  • What are they?
  • Who can have one?
  • Exercise on what is and is not an AST
  • Security of tenure
  • Section 21 notices
  • Section 21 and the effect of the Deregulation Act 2015
  • Retaliatory Eviction
  • Other Housing Act Notices – Sections 8, 13, 20 and 22

Non-Housing Act Tenancies

  • Comparison with ASTs
  • Termination
  • Notices to Quit

Consumer Rights Act, Part 2 – Unfair Terms

  • Introduction

Notices of landlord’s details

  • S 1,2,3 Landlord and Tenant Act 1985
  • S 47 & 48 Landlord and Tenant Act 1987

Tenants fundamental rights

  • Revise: Quiet enjoyment, Protection From Eviction Act 1977 (PEA1977), Protection From Harassment Act 1997
  • Return to PfEA1977 with more advanced ideas
  • Abandonment


  • Equality Act 2010
  • Revise discrimination
  • Disability discrimination in more detail (Reasonable adjustments, Deposits and Disability Discrimination, Exercise on reasonable adjustments)

Immigration Act

  • Background
  • Implications for agents

Fundamental repairing obligations

  • S11 Landlord and Tenant Act 1985 revisions
  • S4 Defective Premises Act 1972
  • Repairing exercise

Housing Allowances

  • General principles of Housing Allowances
  • Changes to the allowance regime
  • Implementation of Universal Credit

What do the delegates think?

"Fantastic course! Great trainer and perfect amount of intensive information. Will come back for Part C!"

Ayurella Horn-Miller

"I found the course to be very interesting and have taken away heaps of new ideas and things we need to improve on."

Rochelle Pearson

"A really informative day. Dean made it enjoyable & very interactive."

Marina Georgiou

"The trainer is amazing, really knows his stuff and I really enjoyed this course"

Romario Fonseca

Waiting list

If the date you would like is fully booked and you would like to be placed onto the waiting list, please email with your name, contact details and how many places you would like; if a place becomes available we will then contact you. Alternatively if we have sufficient interest we will try and arrange an additional date for the course to run. 

In-house training

This course is also available in-house. For more information on this please contact the Courses department on 01926 417 787 or email

Alternative dates or locations

To register your interest in alternative dates and locations for this course please email


Level: Foundation
CPD: 7 hours

face to face

Face to Face

Meet Your Trainer

Dean Ayling, ARLA Trainer

Dean Ayling

Dean has been involved in the Sales and Lettings business since 1981 and has been running his own successful agency in North West London since 1989.

Dean has served as an ARLA Regional Representative as well as sitting on ARLA's National / Divisional Council and Examination Boards.

Dean continues to run his agency as well as providing training and consultancy services specialising in the area of Residential Letting and Property Management.

Related Course

Competent Agent Part A

CPD: 7 hours
Level: Intermediate

More info

Related Course

Competent Agent Part C

CPD: 7 hours
Level: Intermediate

More info

Related Course

Effective Selling Skills for Lettings

CPD: 7 hours
Level: Foundation

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