Fundamentals of Property Management

This course will cover essentials of property management, including the various statutory and typical contractual obligations letting professionals need to know.

Property managers will learn how to become more proficient in their day-to-day roles and get to grips with common issues such as gaining access to a property and choosing the right contractor. Attendees will also learn the skills needed to deal with a change of tenant or complaints, as well as the important laws governing the area, including the Deregulation Act.

Delegates will also understand the assessments property managers need to undertake, including Gas Safety, asbestos and legionella checks.


Letting agents or anyone involved with property management daily.


  • What is property management?
  • What should be within the terms of business and tenancy agreement?
  • What recording and reporting mechanisms should you have in place?
  • How to choose a contractor and what arrangements should be in place.
  • How to gain access to property and what steps to take including dealing with emergency access
  • Understanding the Deregulation Act and its effects on property management and the role of the Local Authority Environment Department
  • Property visits and Inspections:  what is involved?
  • What are the Landlords obligations and how can these be dealt with?
  • How to deal with situations that arise such as early surrenders and change of tenants.
  • Dealing with complaints about the tenants and their occupation of the property
  • What assessments should you undertake and how often including Gas Safe, asbestos and legionella


Fundamentals of Property Management

  • Propertymark Westminster, 5-8 The Sanctuary, London, SW1P 3JS - Tuesday 8th September 2020 09:15 - 16:30
    Spaces available
    Member Price: £185.00 (+VAT)
    Non-member price: £255.00 (+VAT)
  • Manchester TBC - Tuesday 13th October 2020 09:15 - 16:30
    Spaces available
    Member Price: £185.00 (+VAT)
    Non-member price: £255.00 (+VAT)

What do the delegates think?

"Very interesting and informative course with examples which engaged discussion and understanding"

Kally Kadoglou

"I have learnt new information and refreshed my knowledge. It was useful and I'm happy that I attended."

Suzana Tomasevic

"Very good course. A lot to take in but very informative and excellent material for a newcomer to the industry."

Jay Joshi

"Great presentation, lively and kept our attention the entire time. Delivery style was also lively. Brilliant Overall."

Carmen Dechrist

Waiting list

If the date you would like is fully booked and you would like to be placed onto the waiting list, please email with your name, contact details and how many places you would like; if a place becomes available we will then contact you. Alternatively if we have sufficient interest we will try and arrange an additional date for the course to run. 

In-house training

This course is also available in-house. For more information on this please contact the Courses department on 01926 417 787 or email

Alternative dates or locations

To register your interest in alternative dates and locations for this course please email


Level: Foundation
CPD: 7 hours

face to face

Face to Face

Meet Your Trainer

Dean Ayling, ARLA Trainer

Dean Ayling

Dean has been involved in the Sales and Lettings business since 1981 and has been running his own successful agency in North West London since 1989.

Dean has served as an ARLA Regional Representative as well as sitting on ARLA's National / Divisional Council and Examination Boards.

Dean continues to run his agency as well as providing training and consultancy services specialising in the area of Residential Letting and Property Management.


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