Letting and Property Management for Senior Agents

This course introduces advanced topics around the letting and management of properties relevant for senior agents. It revisits the issues introduced in the Fundamentals of Property Management to the highest level, enabling attendees to feel confident in their roles. 

The session is aimed at those supervising more junior staff and will cover areas such as consumer protection, other types of tenancy and how to deal with common issues that may arise throughout a tenancy. Attendees will also develop their understanding of some of the more complex challenges when letting or managing property, including successfully dealing with houses in multiple occupation and understanding contract law.


Senior agents with a solid knowledge of letting and property management who want to take their understanding to the next level.


Letting and Property Management for Senior Agents

  • Birmingham TBC - Tuesday 29th September 2020 09:15 - 16:30
    Spaces available
    Member Price: £185.00 (+VAT)
    Non-member price: £255.00 (+VAT)
  • London Venue TBC - Wednesday 25th November 2020 09:15 - 16:30
    Only 2 spaces available
    Member Price: £185.00 (+VAT)
    Non-member price: £255.00 (+VAT)



  • Contract Law revision
  • Frustration
  • Repudiation
  • Mitigation of loss and apportionment


  • Distinctions between guarantors and indemnities
  • Good and bad points of guarantees
  • Tips and tactics

Consumer Protection

  • Consumer Protection from Unfair Trading Regulations 2008
    • How they work
    • To whom they apply
    • Nature of the tests.
  • Consumer Contracts Information, Cancellation and Additional Charges) Regulations 2013
  • Data Protection Act 1998
  • Consumer Rights Act 2015

Knowledge Review

  • Candidates can check their understanding of topics from previous courses

Introduction  to other tenancy types of tenancy

  • Rent Act 1977
  • Agricultural tenancies
  • Non Housing Act Tenancies
  • Tenancies with sub-letting: issues

Issues arising in Tenancies

  • Assignment
  • Break Clauses
  • Surrender
  • Imprisonment
  • Death of a Party
  • Accidentally creating a commercial lease

Contract law

  • Supplier agreements
  • Holding deposit agreements
  • Reservation fees 


  • Explanation
  • Relationship with disrepair
  • Retaliatory eviction
  • Enforcement options
  • Advice on dealing with notices


  • Advanced issues
  • Compensation and relocation
  • Common parts

Immigration Act 2013: an up-date

Tenancy Deposits

  • Update on relevant matters


  • Revision
  • Licensing applications
  • Licences
  • Penalties
  • Appeals
  • RPTS Procedure

Council Tax

  • Liability for Council Tax
  • Council Tax


  • Topic summary
  • Questions
  • Presentation of course certificates and delegate assessments

What do the delegates think?

"Fantastic - would recommend, no waffle, to the point, factual, useful, easy to understand and well put together and delivered. Very knowledgeable trainer would do more courses like this."

Tina Cannon

"Enjoyed the content of the course and the ad hoc conversations on scenario's and other peoples experiences."

Jacqueline Scarle

"Interesting course, provoked lots of discussions. Found very useful. The trainer was friendly, approachable and knowledgeable. Very much enjoyed the course."

Penelope Preston

"Really informative day. Well worth the trip, money and time out of the office. Would come again for sure. Thank you to the trainer who was excellent and very approachable."

Katie Chesterman

Waiting list

If the date you would like is fully booked and you would like to be placed onto the waiting list, please email courses@propertymark.co.uk with your name, contact details and how many places you would like; if a place becomes available we will then contact you. Alternatively if we have sufficient interest we will try and arrange an additional date for the course to run. 

In-house training

This course is also available in-house. For more information on this please contact the Courses department on 01926 417 787 or email courses@propertymark.co.uk

Alternative dates or locations

To register your interest in alternative dates and locations for this course please email courses@propertymark.co.uk.


Level: Advanced
CPD: 7 hours

face to face

Face to Face

Meet Your Trainer

Marveen Smith

Marveen Smith
(Courses in London)

Marveen Smith is the Principal of PainSmith Solicitors, a niche firm who are specialists in Landlord and Tenant law.

As well as having a background in accountancy and tax and working in legal practice daily, Marveen makes regular appearances on 'Money Box' for Radio 4 and 'Watchdog' where she endeavours to balance the biased view of letting agents that can be presented by the media; This allows Marveen to disseminate information, and thus enable landlords to act in a more professional capacity.

Marveen is also well known amongst members of ARLA Propertymark and NAEA Propertymark as she makes frequent presentations at regional meetings and landlord seminars.

Richard Pulford

Richard Pulford 
(Courses outside of London)

Richard Pulford is a solicitor at PainSmith Solicitors. He has over five years of experience in Landlord and Tenant law and his normal workload ranges from case handling of possession matters, deposit disputes, drafting of tenancy agreements, advising on HMO properties and debt and disrepair claims. He is experienced in lengthy and complex litigation and settlement negotiations.


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