Consumer protection legislation has become increasingly complex and broad. It's essential for all property agents to be aware of The Consumer Protection from Unfair Trading Regulations 2008 which directly govern your relationships with consumers. This course looks at the law from both a sales and lettings perspective, advising on the correct procedures to apply, what is permissible and the consequences of a breach.
Alison Farrar →
Part one:
Part two:
This course comprises of two 90-minute sessions with a break in between the two sessions.
Meet the trainer
Alison has been an investigator with the National Trading Standards Estate and Letting Agency Team (NTSELAT) since 2017. She leads on intelligence and leasehold for the team, regularly speaks at industry events and has appeared on The One Show, Defenders UK and Moneybox to raise awareness of current issues.
Alison is a Chartered Trading Standards Practitioner and is Lead Officer for the Chartered Trading Standards Institute for Consumer Education, a Lead Officer for Trading Standards Wales on Consumer Intervention, and sits on the executive committee of the Consumer Empowerment Alliance as well as the Consumer Codes Approval Panel.